Zuora Inc.

Zuora Inc.

Product Manager, AI Platform

Foster City, California, United States

Sponsorship not specified$147k-$201kDetected 29 days ago
AWSCloud PlatformsPlatform EngineeringAPI DevelopmentWebSocketsMachine LearningLLMsAgentic AILangGraphAI OrchestrationProduct ManagementProduct StrategySalesforceSAPLeadershipCommunicationCollaborationAdaptability

About the role

  • We've led the Subscription Economy for more than a decade.
  • Your decisions will determine how AI capabilities scale across Zuora's ecosystem while maintaining enterprise-grade security, auditability, and user control.
  • A critical dimension of this role is cross-organizational leadership.

Responsibilities

  • Own AI Platform Strategy - Lead the roadmap for Zuora's AI Platform, including the agent-to-application interaction layer, orchestration and session management, persona-based agent frameworks, and the centralized tools layer that connects agents to Zuora's services and APIs.
  • Enable AI Across the Zuora Suite - Partner with application product teams across Billing, Revenue, Payments, CPQ, and Platform to enable their AI capabilities.
  • Provide platform components, patterns, and UX standards that allow teams to build domain-specific experiences while ensuring a coherent end-to-end user experience across the product portfolio.
  • Drive Platform Architecture Decisions - Partner with engineering on critical technical choices across the stack: cloud infrastructure services, agent development frameworks, memory and context management, and tool integrations that enable agent capabilities.
  • Build Intelligent User Experiences - Define how AI integrates into Zuora's applications, including contextual awareness, conversational interfaces, and seamless interactions across different entry points and modalities.
  • Evolve Platform Capabilities - Drive development of foundational features that make AI agents smarter, more personalized, and more useful over time-including memory, context management, automation, and new interaction paradigms.
  • Lead Rapid Iteration Cycles - Establish product feedback loops combining quantitative analytics (usage instrumentation, in-app feedback tracking) with qualitative customer insights (structured interviews, session replay analysis) to enable frequent AI releases and continuous improvement.
  • Drive Cross-Functional Execution - Collaborate across engineering, design, and product teams to deliver cohesive AI experiences.
  • Lead UX audits to ensure consistent component usage and establish decision frameworks for when custom experiences add value versus complexity.
  • Deep experience building AI/ML platforms, including LLM orchestration, agent frameworks, conversation management, or similar technologies that power intelligent user experiences

Requirements

  • Executive presence and ability to influence stakeholders across functions, including engineering leadership and C-level audiences
  • Bachelor's degree in Computer Science, Engineering, or related technical field
  • Experience with agent frameworks and orchestration (LangChain, LangGraph, AWS Bedrock/AgentCore, or similar)
  • Familiarity with MCP (Model Context Protocol) or similar tool-use patterns for AI agents
  • Experience with real-time communication protocols and event-driven architectures
  • Advanced degree in Computer Science, AI/ML, or a related field

Compensation

  • $146,500 - $201,450 USD
  • The base pay details represent the annualized salary range for the posted position.

Benefits

  • Zuora offers a comprehensive total rewards package designed to support ZEOs' wellbeing, growth, and flexibility.
  • Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
  • Medical, dental, and vision insurance
  • Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
  • Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
  • Learning & development stipend to support ongoing growth
  • Mental wellbeing resources and support
  • Base pay is only one element of Zuora's Total Rewards Package.
  • Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.
  • Benefits may vary by location; details will be shared during the interview process

Company info

  • Establish Enterprise Controls - Own the product strategy for AI governance including permissions, configuration management, audit capabilities, and human-in-the-loop controls that give enterprise customers confidence in AI-assisted operations.
  • Experience shipping AI features to enterprise customers, including navigating requirements around security, audit, permissions, and human-in-the-loop controls

Equal opportunity

  • Equal Opportunity Employer committed to creating an inclusive environment for all.
  • Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).
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This listing is sourced directly from Zuora Inc.'s careers page and normalized into a canonical job model.