Ryder
Ryder Assist Now Supervisor
USA - Alpharetta GA 30005 · Full-time
Sponsorship not specifiedDetected 3 hours ago
SalesforceCRMLogisticsPerformance ManagementHRISCustomer SupportLeadershipCommunicationCollaborationMentoringMicrosoft OfficeSharePoint
About the role
- The role is focused on maintaining steady workflow and productivity, meeting service/productivity KPI standards, resolving operational problems, and identification of business process opportunities.
- Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
Responsibilities
- The Future We Build Together.
Requirements
- One (1) year or more One to three (1-3) years of experience in a lead / supervisory / management position required
Nice to have
- Interact with client groups, as necessary, and resolve client and customer escalation issues in a timely manner
- Ensure company policies are communicated and administered
- Evaluate performance by monitoring calls and performance against established metric.
- Provide feedback.
- Communicate to manager issues and possible improvements identified
- Additional responsibilities include hiring and termination decisions and performance documentation
Skills
- Ability to lead/manage others
- Strong verbal and written communication skills
- Ability to work independently and as a member of a team
- Customer Service Background or experience in a call center environment intermediate required
- Experience with CRM system intermediate preferred
- H.S. diploma/GED required
- Bachelor's degree preferred Business or related field of study
- One (1) year or more One to three (1-3) years of experience in the transportation/logistics industry preferred
Compensation
- The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
- The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
Benefits
- The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
- Benefits Information:
Company info
- At Ryder, you're trusted to make an impact-while enjoying room to grow and having a voice that's heard.
- Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
- Your Success.
- Our Culture & Commitment:
Equal opportunity
- Equal Opportunity Employer and Drug Free workplace.
This listing is sourced directly from Ryder's careers page and normalized into a canonical job model.