TheKey
Caregiver Manager
New Haven, CT · Full-time
Sponsorship not specified$15k-$20kDetected 11 days ago
HRHRISCommunicationMentoring
About the role
- For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care.
- Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home.
- Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Responsibilities
- Train and supervise caregivers, providing guidance, mentorship, and support to ensure they deliver compassionate and effective care to clients.
- Conduct performance evaluations, offer feedback, and implement development plans to enhance caregiver skills and performance.
- Implement quality improvement initiatives based on feedback and evaluation results to enhance the quality of care provided.
- Support and facilitate ongoing training for caregivers to enhance their skills
- Maintain accurate records ensuring that caregiver profiles, timekeeping, and availability are kept up to date. Responsible for properly entering client and caregiver scheduling information into appropriate systems and updating as necessary.
- Document incoming concerns from clients and report to management as applicable; identify trends and offer suggestions to improve the overall effectiveness of Caregivers
- Meet caregiver retention guidelines, and develop and implement retention improvement plans.
- Support workers' compensation claims from start to finish, ensuring timely and accurate processing.
- On-call and after-hours support as needed
Requirements
- Ability to travel approximately up to 10% of the time
- Ability to lift and carry up to 15-20 pounds
- Ability to sit, stand, and walk for prolonged periods of time throughout the workday
- Ability to use standard office equipment
- The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.
- Computer proficiency and ability to document timely and accurate notes in the system
Skills
- Bachelor's degree in a related field or the equivalent experience.
- Two (2) years experience in health care, elder care, social work, or related industry
- One (1) year of scheduling experience in a health care or human services setting using an online scheduling system is preferred
- Ability to multi-task, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workload
- Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel
Compensation
- Support workers' compensation claims from start to finish, ensuring timely and accurate processing.
Benefits
- Medical/Dental/Vision Insurance
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Develop and manage caregiver schedules, ensuring adequate coverage for all clients and responding promptly to changes or emergencies.
- Serve as point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, and corporate human resources
- Review caregiver payroll, including timekeeping, time off requests and approve daily/weekly for payroll processing.
- Comply with all relevant health and safety regulations to maintain a secure workplace for all staff
- Required Skills, Education, and Certifications:
This listing is sourced directly from TheKey's careers page and normalized into a canonical job model.