CoralTree Hospitality

Front Desk Supervisor

Breckenridge, CO, US · Full-time

Sponsorship not specifiedDetected 1 day ago

ComplianceLeadershipCommunicationMentoring

About the role

The front desk is staffed seven days per week during standard business hours, eight to twelve hours per day, with daily coverage flexed seasonally.
Relationships To supervise, train, and inspire the front desk team.
To coordinate and communicate regularly with the Property Manager, Housekeeping Supervisor, Maintenance Manager, and the CoralTree Manager on Duty answering service.

It's about reimagining at the property level, where signature moments take root, where iconic brands are born and where real impact is a result of the experience, and experiences, we deliver.
Essential Duties and Responsibilities Build, manage, and adjust the front desk schedule seven days per week, scaling hours up in winter peak and down in shoulder seasons.
Personally work front desk shifts including check-in, check-out, reservations, guest issue resolution, and concierge support.
Manage cash, credit card processing, daily deposits, and end-of-shift audits with full accountability.
Coordinate seamlessly with housekeeping and maintenance to deliver clean, rental-ready units at every arrival.
Own the after-hours arrival communication process with the CoralTree Manager on Duty answering service, including accurate handoff of guest names, dates, units, and access codes.
Support the Rental Program by capturing reservations, upselling, and answering owner-prospect inquiries.

He or she must be resourceful, self-motivated, organized, and able to coach a small team to deliver consistent, memorable service in a seasonal mountain resort environment.

Proven scheduling, training, and coaching skills.
Outstanding interpersonal skills, calm under pressure, and a service-first mindset.

Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes: Health insurance - four plans available including two Health Savings Account eligible plans.
Dental, vision, life and disability insurance.
Paid time off and paid sick leave.
Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future; our plan has a company match and no vesting schedule.
Colorado Family and Medical Leave Insurance Program (FAMLI).

Integrity, Empowerment, Relationships, Performance, Innovation, Balanced Life.
We believe that when we have the opportunity to bring our authentic selves to work each day, we can build something truly incredible.
That's why we're committed to building a company where everyone can be their true selves.
We're not just talking about hiring a diverse team or serving diverse customers, we're talking about literally creating a space where everyone is welcomed and celebrated for who they are.
Position Summary Grounded in our Purpose, to Serve from the Heart, the Front Desk Supervisor leads the daily guest-facing operation at Crystal Peak Lodge, bringing the CoralTree brand to life at every arrival, stay, and departure.
This role owns the arrival and departure experience, manages the front desk schedule within those parameters, and is the property's first responder for guest issues during shift hours.
The Front Desk Supervisor has high-volume daily contact with guests, owners, and team members across the property.
Desired Attributes The Front Desk Supervisor must possess exceptional guest service skills, calm presence under pressure, and a service-first mindset.
Train and supervise front desk agents on CoralTree service standards, the SPROUT program, and property-specific guest journey touchpoints.

This listing is sourced directly from CoralTree Hospitality's careers page and normalized into a canonical job model.