Avoca
Customer Success Manager
New York, USA
Sponsorship not specifiedDetected 323 days ago
Account ManagementCustomer Success
About the role
- Customer Success Manager (CSM) Avoca AI | New York, NY About Avoca Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call—booking jobs, qualifying leads, and driving higher revenue—at a speed and consistency unmatched by human call centers. We've grown to 50
- employees in under two years, backed by a high-energy, in-office culture in NYC. In a $500B+ market where missed calls mean lost business, we're building the category-defining platform for AI-driven customer engagement. We're serving the largest brands in home services, and are 4x'ing headcount in 2025. With a high-performance, in-office team in NYC, we're
Responsibilities
- We're a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.
Nice to have
- We've grown to 50 employees in under two years, backed by a high-energy, in-office culture in NYC.
- We're serving the largest brands in home services, and are 4x'ing headcount in 2025.
- With a high-performance, in-office team in NYC, we're moving fast to capture a massive, underserved market where 85% of missed calls go to competitors.
- Every hire here has an immediate and visible impact.
- You'll act as the trusted advisor for home service companies adopting our platform-guiding them from onboarding through deployment, enabling them to achieve measurable business outcomes, and driving long-term success.
Company info
- As a Customer Success Manager (CSM) at Avoca, you'll partner closely with our Sales, Product, and Engineering teams to ensure customers successfully implement and scale Avoca's AI solutions.
- This role is ideal for someone who thrives at the intersection of customer strategy and technical execution -you'll design rollout plans, facilitate adoption, and ensure our customers realize the full value of Avoca.
This listing is sourced directly from Avoca's careers page and normalized into a canonical job model.