Waymo

Strategy & Ops Manager, Marketplace & Demand Ops Enablement

San Francisco, CA, USA · Full-time

Sponsorship not specified$159k-$196kDetected 12 days ago

SQLData ScienceStakeholder ManagementCommunication

About the role

The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases.
The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
This role follows a hybrid work schedule and reports to the Head of Demand & Service Quality Ops.

Partner with Product, Engineering and Product Data Science to influence the roadmap for marketplace levers.
Investigate issues impacting our marketplace and develop scalable processes for Regional Demand Ops Managers to mitigate issues within their markets.
Own onboarding and training for Regional Demand Ops Managers, vendors and partners to ensure operational parity across all markets.
Develop and oversee a Quality Assurance process to ensure Regional Demand Ops efforts achieve strong and consistent results and consistency across Internal, Partner and Vendor outputs.
Identify gaps in the current processes and partner with Regional Ops teams, Marketing/BD/Policy, Product/PDS/Eng, and more to build scalable processes and product/tooling solutions.
Waymo Operations exists to deliver the Waymo Driver to the world.
We are a global team building and scaling the world's first and leading autonomous fleet and operations platform.
From component sourcing to end customer managemen t, we enable and create value for Waymo through scaled and orch estrated deployment of the Waymo Driver.
At Waymo, we are dedicated to building a culture that promotes inclusivity and celebration.

8+ years of experience in Strategy & Operations, Consulting, Marketplace Ops, or Business Intelligence.
Proficiency in SQL or advanced data modeling to interpret complex datasets and drive operational improvements.
Bachelor's degree (Business, Operations, or related field).

Proven track record of taking a manual process and turning it into a repeatable, documented "playbook" or framework.
Comfort working with Product/Eng teams to define requirements for internal tools and data visualization.

$159,000 - $196,000 USD
The expected base salary range for this full-time position across US locations is listed below.

Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Partner with Product & Product Data Science to design how Ops will report on Marketplace metrics, maintaining rigor in understanding how we serve customers and generate demand and enabling regional Demand Ops Managers to own their metrics.

This listing is sourced directly from Waymo's careers page and normalized into a canonical job model.