Litmus IO
Customer Success Application Engineer
Toronto, Canada
Sponsorship not specifiedDetected 1 day ago
JavaScriptPythonDistributed SystemsAWSGCPAzureDockerKubernetesLinuxMachine LearningCustomer SuccessCustomer SupportPLCTCP/IPCommunicationSCADA
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Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This role reports to the Director of Technical Delivery.
Responsibilities
- Validate customer requirements for proof of concept and production implementations of Litmus products
- Lead assigned technical implementation activities and ensure contracted technical responsibilities are delivered successfully
- Maintain and contribute to internal solution libraries, deployment best practices, reusable configurations, and technical documentation
- Provide Level 2 technical support to the Litmus Service Desk, including troubleshooting, root-cause analysis, and customer issue resolution
- Support Sales Engineers and Account Managers with technical architecture reviews, proposal inputs, RFI/RFP responses, demonstrations, and smooth pre-sales to implementation handovers
- We're building a team that holds a high bar and pushes each other to improve.
- You'll work alongside experienced operators, engineers, and leaders who have done this before and are building again at scale.
- We value empathy just as much as execution, whether that's in how we build, how we communicate, or how we support each other.
Requirements
- Experience with product configuration, technical troubleshooting, and customer-facing implementation or support activities
- Working knowledge of scripting or coding using Python, JavaScript, or similar languages
- Self-starter with the ability to work independently as well as collaboratively in a fast-paced, changing environment
Nice to have
- Experience with Litmus products, industrial data platforms, OPC/UA, PLC/SCADA systems, or edge connectivity use cases
- Ability to translate field observations into clear product feedback, enhancement requests, and best-practice documentation
- REPORTS TO: DIRECTOR OF TECHNICAL DELIVERY
Benefits
- Participate in on-call rotation for customers requiring 24x7 support coverage
Company info
- HAVE REAL IMPACT, FAST You'll work on systems used by real customers in production, with direct impact on product and company trajectory.
- OUR CULTURE At Litmus, the team is collaborative, curious, and low ego.
- Develop innovative solution approaches that help customers maximize value from Litmus products
- Excellent communication skills with the ability to work directly with customers, internal technical teams, sales teams, and partners
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This listing is sourced directly from Litmus IO's careers page and normalized into a canonical job model.