Smartly
Customer Success Manager
New York, New York, United States
Sponsorship not specified$75k-$100kDetected 19 days ago
Product ManagementProduct StrategyCustomer SuccessCustomer SupportCommunicationCollaboration
About the role
- We take into consideration an individual's background, expertise, and experience in determining final salary.
- This information is provided in accordance with applicable law.
- Base pay information is based on market location.
Responsibilities
- Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising
- Build and foster strong relationships with customers as well as partners like Facebook and Pinterest
- Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
- Creative Advertising Technologies with PwC validating the results it delivers for brands.
- We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.
- Together, we want to create and maintain an inclusive environment where everyone feels respected and heard.
Compensation
- Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers.
- Smartly is the only company in the industry recognized as a
- $75,000 - $100,000
- Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Benefits
- Have self-driven, entrepreneurial spirit
- Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
- Generous healthcare packages & mental health benefits
- Monthly wellness benefit and learning reimbursement opportunities
- 401K plus matching & equity grants for all new Smartlies
- Volunteer time off days & company donation matching opportunities
- Our Diversity, Equity & Inclusion approach is at the heart of it.
Company info
- Become a specialist in the Smartly.io platform and digital advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice
- Be the voice of customers to inform our sales process and product roadmap
- Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
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This listing is sourced directly from Smartly's careers page and normalized into a canonical job model.