Miratech1

Director, Client Management and Growth

Toronto, ON, Canada · Director · Full-time

Sponsorship not specifiedDetected 44 days ago

Account ManagementNegotiationCustomer SuccessLeadershipCommunicationMentoring

About the role

Company Description Miratech helps visionaries change the world.
Miratech has coverage across 5 continents and operates in over 25 countries around the world.
Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Own end-to-end renewal and expansion performance for managed services, ensuring exceptional net revenue retention and reduced churn.
Design and implement structured playbooks for renewals and expansions, with a focus on value realization and outcome-based strategies.
Drive upsell and cross-sell processes closely tied to client adoption, growth roadmaps, and executive-level alignment.
Lead, coach, and develop a high-performing client management team focused on delivering best-in-class customer experiences.
Collaborate cross-functionally to align customer strategies with internal delivery, product, and financial goals.
Experience managing strategic enterprise accounts and building strong C-level relationships.
Strong leadership skills with prior experience developing and mentoring account management or client success teams.
Today, we support digital transformation for some of the world's largest enterprises.
By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business.
The purpose of this role is to drive renewals and expansion while building strong, trusted relationships with enterprise clients.

Proven track record in driving renewals, expansions, and net revenue retention within IT managed services or SaaS environments.
Ability to work cross-functionally and collaboratively across multiple departments and stakeholders.
Bachelor's degree or higher in Business, Technology, or a related field.
Perform other duties as may be required consistent with the purpose of this role.

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
We are seeking an experienced and dynamic leader to join our fast-growing team as Director of Client Management and Growth.

join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
make the most of the flexibility that comes with remote work.
be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
We are a global IT services and consulting company that brings together enterprise and start-up innovation.
We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

This listing is sourced directly from Miratech1's careers page and normalized into a canonical job model.