Heidelberg

Heidelberg

Service Coordinator

Kennesaw, USA · Contract

Sponsorship not specified$50k-$55kDetected 26 days ago
SAPCustomer SupportCommunicationOSHA

About the role

  • Confirms the paperwork is sent to the Service Technicians. - Makes training recommendations based on the customer needs, geography, and technical capabilities of the service personnel.
  • Daily communications with service managers related to schedules, customer issues, etc.

Responsibilities

  • Manages Press, Postpress and/or Small Press and Prepress customer expectations regarding responsiveness and duration of field service work.
  • Supports the Regional Service Managers in achieving the goals of Heidelberg. Provides customer feedback as necessary when situation should be escalated to Management's attention.
  • Able to manage multiple high-priority action items
  • Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Requirements

  • Prior dispatching experience 1-3 years
  • 1-3 years in similar role with service/parts industries (HVAC, printing, industrial equipment)
  • Strong knowledge of computers (Windows and Mac OS) and networking
  • Must be available to travel as required

Nice to have

  • SAP experience preferred

Skills

  • Our brand has been synonymous with quality and future viability for more than 170 years.
  • Service Coordinator

Compensation

  • Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
  • Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act.
  • Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards.
  • Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.
  • Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.
  • Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Benefits

  • Medical, dental, and vision coverage eligibility from day 1
  • Short- and long-term disability coverage offered
  • Life insurance coverage offered
  • Vacation, Sick and Personal Time Off offered
  • Learning and training

Company info

  • Takes and resolves customers' questions, complaints, and concerns, and creates notifications and service orders for the appropriate personnel.
  • Maintains communications with customers related to schedule i.e. delays, postponements, etc. Daily communications with service managers related to schedules, customer issues, etc.
  • Proven skills in handling customers in high pressure situations
  • Career advancement opportunities
  • Solicits service work from customers to maximize schedule when in remote areas

Equal opportunity

  • Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment.
  • Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.
  • All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
  • EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment.

Visa & Work Authorization

  • individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV stat
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This listing is sourced directly from Heidelberg's careers page and normalized into a canonical job model.