Digital Hands
IT Security Analyst
Tampa, Florida, United States · Full-time
Sponsorship not specifiedDetected 28 days ago
Network SecuritySIEMSOC OperationsTCP/IPFirewallNetwork MonitoringCommunication
About the role
- Working within the Digital Hands Operations Center, the IT Security Analyst acts as the initial point of contact for customer calls and performing Level 1 triage within a Network Operations (NOC) and Security Operations Center (SOC) environment.
- Daily tasks include monitoring alarms and responding to alerts coming from a wide variety of IT and networking systems, including security and network infrastructure, servers, and appliances.
Responsibilities
- Work in a shift-based call center environment, handling in-bound support calls, creating and remediating incident tickets through the service management platform.
- Implement Firewall Blocks.
- Perform Scheduled checks of network infrastructure and security appliances (SEOG/NEOG).
- Skills and training to support security and networking equipment such as firewalls, routers, switches, and other related infrastructure.
Requirements
- In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire.
Nice to have
- Bachelor's Degree and/or 1-3 years of experience in an information technology role.
- Understanding of network security attacks, vectors and network protocols including TCP, UDP, ICMP, SNMP, HTTP, and FTP.
- Experience managing Microsoft Windows desktop and server Anti-Virus and Advanced End Point Protection solutions.
- Professional certifications such as A+, Security+ and Network+, SANS/GIAC (GSEC), and/or equivalent are preferred.
Skills
- Working knowledge of networking concepts and remote access protocols such as LANs/WANS, VPNs, TCP/IP, UDP, ICMP, SNMP, HTTP, and FTP.
- Knowledge of Basic IT Security concepts.
- Excellent organizational and time-management skills and the ability to multi-task and prioritize.
- Excellent communication, presentation and listening skills.
- Capability of learning and performing all the activities that everyone on the shift does.
- First responders are also responsible for initial response to alerts from firewalls, IPS/IDS, SIEM, and Host-Based Security tools.
Compensation
- Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization.
Benefits
- Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization.
- Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do.
- Respond to health and availability alerts generated by monitoring and management platforms, customer email requests and queries, remediating or escalating as required.
Equal opportunity
- If you need assistance or an accommodation due to a disability, please contact us at talentmanagement@digitalhands.com.
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This listing is sourced directly from Digital Hands's careers page and normalized into a canonical job model.