Pilot Fiber
Customer Experience Specialist
New York, NY
No sponsorship$65k-$90kDetected 20 days ago
Communication
About the role
- Pilot is a modern connectivity company based in New York City.
- We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection.
- Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions.
Responsibilities
- Implement proactive and reactive customer retention & upsell strategies.
Requirements
- College degree or equivalent work experience
- 2-4 years of direct, customer-facing experience
- Outstanding communication skills - written and verbal - with the ability to tailor messaging strategy for different audiences and an ability to turn complex technological concepts into clear, multichannel communications
- Intermediate technical acumen and ability to grasp technical concepts quickly
- Ability to prioritize, problem-solve, multitask, and work independently in a dynamic, rapidly changing workplace
- Ability to leverage internal and external resources to solve problems.
Compensation
- Base salary of $65,000 - $90,000
Company info
- Onboard customers from sales handoff to service activation, guiding them through their installation and demonstrating the ease of doing business with Pilot.
- Manage multiple onboarding projects simultaneously, coordinating with teams across Service Delivery (Construction, Network Operations & Support, and Fiber Engineering) to ensure our customers are regularly updated.
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This listing is sourced directly from Pilot Fiber's careers page and normalized into a canonical job model.