Decagon
Agent Development Manager
Toronto · Full-time
Sponsorship not specifiedDetected 72 days ago
Agentic AIZendeskOrganizational Skills
About the role
- 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
- Experience leading complex software or AI deployments with measurable results.
- Technical fluency with SaaS platforms, integrations, and APIs.
Responsibilities
- You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.
- Design agent development strategies tailored to each customer's goals and technical environment.
- Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
Requirements
- Familiarity with enterprise systems such as Zendesk or Salesforce.
Compensation
- These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Benefits
- We proudly offer the following benefits for our full-time employees:
- Take what you need vacation policy (subject to local requirements
- UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
- These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Company info
- As part of Decagon's Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers.
- Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team.
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