T-Mobile USA, Inc.

Experience Associate Manager

Shawnee, Kansas, USA · Part-time

Sponsorship not specified$29k-$48kDetected 8 hours ago

Product ManagementProduct StrategySalesCustomer SupportResearchLeadershipCommunicationMentoring

About the role

That's how we're UNSTOPPABLE for our employees!
As an Experience Associate Manager, you will have the opportunity to work in our newest retail format, built to elevate the service and sales experience in retail.
Mobile Experts as an expert resource on new systems and tools for solving all customer needs from research to resolution, and champion new products and a product roadmap built specifically for these locations.

Lead by example in training completion and staying up to date on product and service knowledge.
We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

High School Diploma/GED (Required)
Retail experience in high volume environment and ability to work in varied environments (Required)
Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
Travel Required (Yes/No):No
Strong Customer Service skills, passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required)
Retail Sales: Retail experience in high volume environment and ability to work in varied environments (Required)
Detailed Organization: Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
Training: Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
Mathematics: Consistent accuracy with basic math and proficient use of a calculator (Required)

Proven track record of leadership in coaching to performance and ensuring behaviors are modeled around actions that yield successful sales and service outcomes aligned to key metrics. (Preferred)
Ability to analyze sales data and trends to identify opportunities for improvement. (Preferred)
Demonstrated effective operational and procedural compliance. (Preferred)
At least 18 years of age
Legally authorized to work in the United States

Annualized Incentive Target: $9,600
The pay range above is the general base pay range for a successful candidate in the role.
The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ364151&paradox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year.
At T-Mobile, our benefits exemplify the spirit of One Team, Together!
A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when eligible.
We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

This listing is sourced directly from T-Mobile USA, Inc.'s careers page and normalized into a canonical job model.