Electrolux
Regional Service Manager
New Hampshire · Contract
No sponsorshipDetected 32 days ago
NegotiationRecruitingPerformance ManagementCommunicationMicrosoft Office
About the role
- The Regional Service Manager is responsible for delivering a high‑quality after‑sales service experience across an assigned region.
Responsibilities
- Lead all service operations within the assigned region, ensuring high‑quality, timely, and efficient service delivery
- Manage and develop field service technicians and third‑party service providers to meet performance, quality, and safety standards
- Monitor and drive key performance metrics, including productivity, customer satisfaction, cycle time, and warranty cost
- Recruit, onboard, and manage relationships with third‑party service providers, including rate negotiation and performance oversight
- Develop and execute regional action plans to improve service quality, reduce costs, and enhance customer experience
- Partner with Sales, Training, Routing, and Talent Acquisition teams to support market needs and workforce effectiveness
- Represent Electrolux at customer, partner, and industry engagements within the region
- Lead special projects such as product reworks, service investigations, and process improvements
Requirements
- Bachelor's degree in Business, Operations, or related field, or equivalent experience
- 7-10 years of experience in appliance service or field service operations
- 3+ years of experience in service management or leading field service teams
- Experience managing third‑party service providers and contractor networks
- Strong understanding of service operations, including scheduling, routing, and performance management
- Proficiency with Microsoft Office and mobile/service management tools
Benefits
- Medical, dental, vision and life insurance
- Competitive holiday and vacation time off program
- Retirement Savings Plan (401(k)) with relevant company contribution.
- Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service
- Oversee scheduling, routing, and daily operations to optimize technician productivity and service coverage
Company info
- https://www.linkedin.com/company/electrolux/life/northamerica/
- https://career.electroluxgroup.com/global/en
- Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE).
- Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
- If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com.
- The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Visa & Work Authorization
- Please be advised that we are unable to offer visa sponsorship for this position at this time.
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This listing is sourced directly from Electrolux's careers page and normalized into a canonical job model.