Wk
Technical Support Analyst, CP & ESG Audit & Assurance
GBR - London, Canada Square
Sponsorship not specifiedDetected 15 days ago
Customer SupportCommunicationCollaboration
About the role
- As a Specialist in the Customer Service - Technical role, you'll be advancing your ability to resolve a wider range of technical issues for our customers.
- Your contributions will help improve customer satisfaction and operational efficiency by addressing more complex issues with increased independence.
Responsibilities
- Handle escalated technical support inquiries from Specialist I.
- Perform intermediate-level troubleshooting and problem resolution.
- Document customer cases with detailed notes on troubleshooting steps.
- Collaborate with other departments to resolve intersecting issues.
- Update and maintain internal knowledge bases and support documentation.
- Participate in the training of new technical support specialists.
Nice to have
- French and/or any other additional language would be considered a plus.
- If you think that you have the needed requirements click on the apply button to join us and be the difference.
- If making a difference matters to you, then you matter to us.
- We value authenticity and want to ensure we're getting to know you-not a digital assistant.
Skills
- Intermediate Troubleshooting: Enhanced skills for addressing more complex technical problems.
- Collaboration: Skills to work effectively with other teams and departments.
- Root Cause Analysis: Basic skills in identifying the underlying causes of recurring issues.
- Language: French and/or any other additional language would be considered a plus.
- #LI-Hybrid
- Our Interview Practices
- Enhanced skills for addressing more complex technical problems.
- Skills to work effectively with other teams and departments.
- Basic skills in identifying the underlying causes of recurring issues.
Company info
- Guide customers through installation and setup of products.
- Communicate with customers regarding resolution status and follow-up.
- Assist in creating support content to assist customers with common issues.
- Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day.
- We are currently looking for a Technical Support Analyst, to join our team.
This listing is sourced directly from Wk's careers page and normalized into a canonical job model.