Dexterity

Dexterity

Forward Deployed Engineer

Redwood City

Sponsorship not specified$130k-$170kDetected 300 days ago
PythonC++BashFull-Stack DevelopmentGitSQLNoSQLAWSGCPAzureDockerKubernetesCI/CDGitHub ActionsLinuxGrafanaDevOpsMachine LearningJiraZendeskRoboticsSensorsTCP/IPCommunication

About the role

  • As a Forward Deployed Engineer you are the front line leading Dexterity's robots into new opportunities.
  • You will work to bridge any gaps between Dexterity's standard product and the particular challenges of new customer engagements or new market segments.
  • Your mission is to bring new applications online in the field and demonstrate all the operational metrics necessary to rapidly unlock fleet-wide scaling at each new customer opportunity.

Responsibilities

  • document in ticketing system (Jira/Zendesk).
  • perform trend analysis to track system performance towards KPI targets.
  • Continuous Improvement Projects - Partner with Product and Engineering on feature hardening, performance tuning, and reliability improvement.
  • Own and execute NPI software commissioning at customer sites, including tooling setup, system testing, and calibration.
  • Drive System Performance Improvement in the Field - The real world always presents subtle new challenges to intelligent systems.

Requirements

  • Bachelor's degree in an engineering discipline (e.g., Mechanical, Electrical, Industrial, Robotics) or Computer Science - with demonstrable coding skills and a solid grounding in computer-science fundamentals.
  • Drive fixes and improvements based on field experience with proper methodologies to provide traceability, change management and eliminate repeat occurrences.
  • Tooling & Observability:Develop proficiency and leverage internal platforms such as Portal, Foxglove, Kibana, ArgoCD, and Grafana for system analysis.
  • High Quality and Rapid Resolution: Drive fixes and improvements based on field experience with proper methodologies to provide traceability, change management and eliminate repeat occurrences.
  • Bachelor's degree in an engineering discipline (e.g., Mechanical, Electrical, Industrial, Robotics) or Computer Science - with demonstrable coding skills and a solid grounding in computer-science fundamentals. Equivalent practical experience is welcome.
  • 2+ years in a SaaS, DevOps, Site Reliability, or Application Support role handling customer-facing production systems.
  • Comfortable working extended hours, on-site or on-call rotations for high-severity incidents.

Nice to have

  • Experience supporting AI/ML inference platforms (model drift, retraining pipelines).
  • System-level Troubleshooting across Linux, networking (TCP/IP, VLANs, VPNs), containers (Docker/K8s), and cloud services (AWS/GCP/Azure).
  • Familiarity with message queues & real-time data buses ( RESTAPI).
  • Exposure to industrial automation or warehouse management systems.
  • Knowledge of CI/CD workflows (GitHub Actions, ArgoCD) and feature-flag rollouts.

Skills

  • BS or MS in Computer Science, Robotics or a related discipline, or relevant experience.
  • Proficient in Python or C++, with experience implementing a large project or product feature.
  • Data-driven Mindset, ability to instrument, query, and visualize telemetry to inform decisions.
  • Strong analytical and debugging skills; experience parsing logs and telemetry data.
  • Clear Communication - translate technical findings into customer-friendly language and crisp bug reports.
  • Self-starter mindset with a willingness to take ownership in ambiguous environments
  • Our systems are software-driven and hardware-agnostic and have already picked over 15 million goods in production.

Compensation

  • $130k-$170k

Benefits

  • Your primary goal will be to translate field operations experience into better systems, improved learning and enhanced robot skills to optimize top line performance as robot deployments scale.

Equal opportunity

  • Employer: We are an equal opportunity employer and value diversity at our company.
  • We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • We are an equal opportunity employer and value diversity at our company.
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This listing is sourced directly from Dexterity's careers page and normalized into a canonical job model.