Sparksoftcorporation
IT Technician
Remote/Hybrid if local to Maryland
No sponsorshipDetected 1 day ago
AccessibilityAccount ManagementCustomer SupportVoIPLeadershipCommunicationCollaborationProblem Solving
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odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Join us at Sparksoft, where we're not just another tech company-we're a catalyst for change.
- We serve a wide range of government clients, delivering impact that's felt across the nation.
Responsibilities
- Provide Tier 1 and 2 support
- Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups)
- Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments
- Create knowledge base articles
- End user support
- Support of facility physical security systems
- Network support experience
- Support of IT security
- 0 - 3 years of IT Support.
- Excellent communication and customer support skills
Requirements
- Ability to diagnose and resolve basic IT technical issues
- Experience with Microsoft Technology Stack (Windows, AD, O365, Intune)
- Candidates must be able to obtain and maintain a Public Trust clearance.
- Candidates must have lived in the United States 3 out of the past 5 years.
Nice to have
- College degree preferred
Skills
- Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies.
- Our true strength lies in our people.
- They're the problem-solvers and innovators consistently delivering extraordinary outcomes.
- Our innovation extends beyond just delivering projects.
Compensation
- Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events
Benefits
- That's why we've built a workplace that balances comprehensive benefits with a culture of collaboration and innovation.
- From flexible time off to professional growth opportunities, we're committed to helping you thrive both inside and outside of work.
- Comprehensive health coverage-including medical, dental, vision, life, and disability insurance
- Flexible paid time off and hybrid ways of working that support true work-life balance
Company info
- Our mission isn't just to offer IT solutions; it's to revolutionize the way you work.
- At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected.
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