GTS Transportation

Account Manager

BURR RIDGE, IL · Full-time

Sponsorship not specified$60k-$85kDetected 11 hours ago

Account ManagementNegotiationAccountingLogisticsCustomer SupportCommunicationProblem SolvingMicrosoft OfficeTransportation Management

About the role

This role works closely with customers, carriers, and internal teams to provide reliable service, protect profitability, resolve shipment issues, and grow assigned accounts within the brokerage department.

Fast-paced logistics environment Key Responsibilities Manage daily communication and service expectations for assigned customers.
Enter, update, and maintain accurate load information in the transportation management system.
Build and maintain strong, professional relationships with customers and carrier partners.
Maintain clear records of customer communication, load activity, and issue resolution.
Ability to manage multiple shipments, deadlines, and changing priorities in a fast-paced environment.
Performance Expectations Maintain strong customer satisfaction, responsiveness, and account retention.
Provide accurate and timely shipment updates and maintain complete load records.
Support continued account growth by identifying and pursuing additional business opportunities.

Occasional after-hours availability may be required to address urgent shipment-related matters.
Collect PODs, rate confirmations, and other required shipment documentation.
Proficiency with transportation management systems, Microsoft Office, email, and related technology.

Compensation $60,000-$85,000 annually, based on experience and the company's compensation structure.

Position Summary The Account Manager manages customer relationships and coordinates freight from pickup through final delivery.
This position operates in a fast-paced logistics brokerage environment and requires frequent communication with customers, carriers, drivers, and internal departments.
Provide customers with proactive and timely shipment updates, including delays and service concerns.
Work Environment This position operates in a fast-paced logistics brokerage environment and requires frequent communication with customers, carriers, drivers, and internal departments.
Full-time, W2, In-Office Schedule: Monday-Friday, 8:00 AM-5:00 PM CDT Work Setting: Fast-paced logistics environment Key Responsibilities Manage daily communication and service expectations for assigned customers.

This listing is sourced directly from GTS Transportation's careers page and normalized into a canonical job model.