Uniphore Technologies Singapore

Sr. Director, Delivery Management

USA - CA - Palo Alto · Director

Sponsorship not specified$220k-$291kDetected 50 days ago

LLMsAgentic AIProject ManagementSalesLeadership

About the role

As Regional Delivery Leader, you own delivery success and business performance across America West, one of Uniphore's four global regions.
You are accountable for how the region performs: commercially, operationally, and in terms of customer outcomes.
You partner with Sales before the contract is signed and remain the senior delivery authority through go-live and beyond.

Build and Lead the FDE Team
This is your most important mandate. The FDE model is how Uniphore delivers differentiated, embedded value - and you will build it in the West from the ground up.
Hire, develop, and deploy Engineering FDEs, Delivery FDEs, and Industry Value Engineers (IVEs) across regional accounts
Build FDE playbooks, onboarding frameworks, and skill matrices that scale with the team
Manage FDE utilization and ensure billable productivity supports regional margin targets
Develop the Deployment Strategist capability within the FDE team: practitioners who combine deep platform fluency with the ability to frame outcomes in business language
Own the Sales Partnership
Engage as the senior delivery voice in the sales cycle - validating scope, confirming deliverability, and building customer confidence before the ink dries
Ensure all services are appropriately structured: FDE resoources, PoV Sprints, and partner co-delivery arrangements
Drive Customer Outcomes

Proven track record deploying FDE or technical delivery models in complex enterprise environments, including retainer-based and GSI co-delivery structures

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous pa

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Drive portfolio-level prioritization, balancing customer commitments, team capacity, and commercial health
Proactively monitor program health and intervene in escalated or at-risk situations before they become visible to the customer

Guide customers from initial deployment through enterprise-scale adoption of the Uniphore platform
Two or more customers have expanded from initial deployment to broader platform adoption

USA - CA - Palo Alto
Uniphore is an equal opportunity employer committed to diversity in the workplace.
For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit www.uniphore.com.
equal opportunity employer committed to diversity in the workplace.

This listing is sourced directly from Uniphore Technologies Singapore's careers page and normalized into a canonical job model.