Deliverect

Enterprise Customer Success Manager

Toronto · Full-time

No sponsorshipDetected 76 days ago

Project ManagementHubSpotCRMSalesAccount ManagementCustomer SuccessCommunicationPublic Speaking

About the role

What You'll Gain by Joining Us: Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
We strongly encourage applications from underrepresented groups.
Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.

Design and execute clear client retention goals that demonstrate the measurable value of the Deliverect product to enterprise business operations.
Build and maintain strong, consultative relationships with key stakeholders.
Review customer feedback and concerns proactively to drive continuous improvement in the enterprise customer experience.
Collaborate closely with internal teams, including Sales and Product, to ensure seamless execution of high-priority projects and client satisfaction.
Demonstrated experience in project management, including the ability to manage multiple tasks and solve complex problems under pressure.
Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword - our weekly releases and new features ensure you're always working on cutting-edge solutions.

3+ years of experience in Customer Success (B2B/B2C) or Account Management, preferably within a fast-paced SaaS environment.
Fluency in English is required, with strong written and verbal communication skills being essential.
Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications.
Proven proficiency with industry tools such as Planhat (CSP), HubSpot (CRM), Google Suite, Slack, and Zoom.
Relevant degree or equivalent work experience, along with a background in SaaS sales
Prior experience with POS systems, hospitality, or food-tech landscapes is considered a strong asset.

Develop tailored presentations and educational materials to effectively communicate product value to diverse internal and external audiences.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you're supported with what matters most-right where you are.

At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally.
We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed.
Join Our Innovative Journey: At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally.
Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
Our Commitment to Inclusion: We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed.

This listing is sourced directly from Deliverect's careers page and normalized into a canonical job model.