May Mobility

Remote Assistance Specialist

Ann Arbor, MI

Sponsorship not specified$55k-$70kDetected 11 hours ago

LogisticsCustomer SupportLeadershipCommunicationMentoring

About the role

You will report directly to the Senior Manager of Remote Assistance and will be vital in ensuring May Mobility exceeds expectations for customer satisfaction.
Ensure that operations during each shift follow rigorous safety guidelines
Address technical problems and coordinate with engineering teams for timely resolutions

Ability to coach and lead by example
Monitor and support autonomous vehicles in real time during operations
Train and help develop RAAs and FCCOs by conducting team huddles and coaching through video review or simulations
May Mobility uses automated tools to support - but not replace - human judgment in our recruiting process, to find out more please click here
Domestic partners who have been residing together at least one year are also eligible to participate.

Experience taking leadership of processes and driving continuous improvement in a fast-adapting and customer-focused environment.
Experience working in Google Suite Application (Gmail, sheets, docs, etc.)
Experience as a leader in a fast-adapting and customer-focused environment
Associates degree or higher in Business, Technical Operations, or related area
Prior experience in operations or logistics or Fleet Management
Must be able to remain in a stationary position 50% or more of the time
Must be able to move and / or change positions often when needed
Proficiency with a laptop and Google suite applications (Gmail, sheets, docs, etc.)
Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

Test Changes with the Remote Assistance tools with focus on safety and communicate clear feedback
Strong written and verbal communication skills across multiple platforms; strict attention to detail in every situation

$55,000 - $70,000 USD
Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.

Comprehensive healthcare suite including medical, dental, vision, life, and disability plans.
Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
Rich retirement benefits, including an immediately vested employer safe harbor match.
Generous paid parental leave as well as a phased return to work.
Flexible vacation policy in addition to paid company holidays.
Total Wellness Program providing numerous resources for overall wellbeing
Monitor health of vehicles at all times using company tools for observation
May travel to other sites for coverage and support as needed

This listing is sourced directly from May Mobility's careers page and normalized into a canonical job model.