Datasite global recruitment page. This

Datasite global recruitment page. This

Customer Success Manager - Grata

USA - NY - New York City - BlueFlame AI / Grata

Sponsorship not specified$83k-$142kDetected 14 days ago
ForecastingCustomer SuccessAccount RetentionResearchLeadershipCommunication

About the role

  • Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe.
  • From data rooms to AI deal sourcing and more.
  • Here you'll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany.

Responsibilities

  • You will proactively interact with senior stakeholders on a regular basis, building rapport and credibility to drive end-users towards our services.
  • Perform initial onboarding of accounts, ensuring strong adoption and ongoing engagement throughout the customer's lifetime.
  • Partner with an Account Manager who will own a book of business with you, together ensuring successful renewal outcomes.
  • Build lasting relationships with decision makers leveraging product, customer, and market knowledge to tailor regular interactions (in person, video call, email and phone) to each contact.
  • Maintain up-to-date client organizational maps including leadership, influencers (both users and financial), and key decision makers to track the progress of expansion efforts.
  • We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.
  • Well-organized, with a high attention to detail, you are a resourceful problem solver and can manage multiple simultaneous work streams.
  • Self-starter, who can develop strategies, establish and organize daily activities to execute those strategies working as a fully independent contributor.

Requirements

  • Demonstrated track record of meeting and exceeding performance targets.
  • Ability to work in a feedback driven environment, share ideas, seek opportunities for improvement and contribute to the growth of others.

Compensation

  • Consistently exceed quarterly and annual revenue targets within your territory.
  • Datasite reserves the right to modify this pay range at any time.

Benefits

  • include health insurance (medical, dental, vision), a retirement savings plan, paid time off, and other employee benefits.

Company info

  • Grata for Datasite is the leading private market dealmaking platform.
  • Our platform has the most comprehensive, accurate, and searchable proprietary data on private companies, their financials, and their owners.
  • Grata has over 1,000 customers and has been widely recognized as the market leader by G2, PE Wire, and more.
  • We are seeking a dynamic and results-oriented Customer Success Manager in the New York City area to join our team and take ownership of driving growth within our Strategic Accounts (investment firms and investment banks).
  • Foster strong relationships with customers across varied personas (users, champions, and decision makers) and varied titles (MDs, VPs, Associates) measured through engagement scores, NPS, and recorded customer feedback.
  • Serve as primary point of contact for customers to resolve questions, perform periodic customer success reviews, resolve issues and bugs with the help of Product/Engineering teams, and expand Grata use throughout the account.
  • Collaborate with internal stakeholders. As the voice of your customers provide regular and productive feedback to cross-functional Grata teams (such as product, engineering, and marketing) to enable continuous improvement of our platform.
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