Shields Health Solutions
Senior Manager of Patient Services
New York, NY · Senior
Sponsorship not specifiedDetected 8 days ago
Data AnalysisExcelProcess ImprovementPerformance ManagementPatient CareLeadershipCommunicationProblem SolvingMentoringOrganizational SkillsMicrosoft Office
About the role
- The Company is seeking someone with strong people management skills and a positive outlook looking for a challenging career with a fast-growing company in the specialty pharmacy management services.
- The Senior Manager of Patient Services is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model.
- The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings.
Responsibilities
- Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics
- Demonstrate a strong track record of maintaining and growing the specialty pharmacy's patient population. Project manage regional resources (national liaisons, operations associates, etc.) to execute improvement and growth efforts
- Ensure a high level of partner satisfaction by proactively communicating the value of Shields' clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership
- Demonstrates an understanding of site financials and manages to site financial and operational metrics
- Effective problem-solver who works through barriers for success within clinics and with the support staff
- Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities
- Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives
- Understand relevant company and site-specific metrics that drive patient and provider satisfaction and engagement in the SHS care model
- Ability to manage the performance of individuals against quantitative metrics without compromising clinical quality
- Has the ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement
Requirements
- The applicant must be able to develop strong and trusting relationships and inspire and motivate a team.
- Required Licensure/Certification: A National Certification as a CPhT and prior experience as a licensed pharmacy technician would be optimal in this role.
Compensation
- An employee in this position can expect a salary rate between $110,000 and $140,000 plus bonus pursuant to the terms of any bonus plan if applicable.
- The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.
Benefits
- The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare.
- Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.
- Partners with Regional Leadership on growth initiatives for clinic and health system expansion
- Coach and develop liaison team and instill Shields culture at health system partner site
- Ensures coverage for Specialty Liaisons when absent from work
- Establishes credible, professional relationships within health system clinics with physicians, clinicians, and administrative support personnel
- Experience/ Education:
- Experience in a pharmacy or healthcare setting is required
Visa & Work Authorization
- You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
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This listing is sourced directly from Shields Health Solutions's careers page and normalized into a canonical job model.