Phila Communications
Manager, Golden (12 Month Contract)
Four Seasons Corporate Headquarters Toronto
Sponsorship not specified$90k-$105kDetected 5 days ago
AccessibilityProduct ManagementProduct StrategyJiraSalesforceExcelHRPerformance ManagementResearchLeadershipCollaborationOrganizational SkillsMicrosoft Office
About the role
- About Four Seasons: Four Seasons is powered by our people.
- It comes from our belief that life is richer when we truly connect to the people and the world around us.
- About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company.
Responsibilities
- Manage and maintain a backlog of features that are prioritized accordingly.
- Design new features and conceptualize how they would provide a better guest experience and employee experience
- Provide support to the technical teams and property teams during the implementation phase, addressing questions and resolving any issues that arise
- Collaborate with other Product Owners to develop products that will work in tandem and synchronize releases.
- Facilitate meetings and workshops to gather requirements, validate assumptions, and ensure alignment between business stakeholders and technical teams.
- Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
- We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
- We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing.
- Working in collaboration with Product Design, TID (Technology, Innovation and Data), Global Hospitality, the various Worldwide Reservations teams, Product Owners for key, Golden exp, Golden home as well as the clienteling team.
- This role will be responsible for developing and managing the Golden UI and will be accountable for the performance and lifecycle of the product.
Requirements
- Familiarity with Teams, Jira, Microsoft Word and Excel, ORS, PMS
- Preferably experience with Salesforce and Informatica
- Ability to communicate effectively at all levels
- 3-5 years of experience in a fast paced environment
- Reservations, Guest Recognition and Operations experience required
- 1-2 years' experience utilizing reservations and operations software (PMS, ORS, Golden, Key, Golden EXP)
- 2-3 years as assistant department head or 1-2 years as department head
- Strong understanding of on-property guest recognition
- Strong understanding of training and program deployment
- Solid innovator with proven track record of implementing new ideas
- Strong innovative skills representing the Four Seasons brand at all times
- Self-starter, ability to manage competing priorities with minimal supervision
Nice to have
- Bachelors Degree in Hospitality - Preferred
Compensation
- $90,000 - $105,000 CAD + additional rewards as part of the total compensation package.
Company info
- We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
- At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
- At Four Seasons, we are powered by people and our culture enables everything we do.
Equal opportunity
- Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
- If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
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