Maven AGI
Senior Customer Experience Manager (CXM) – Strategic
Boston · Senior
Sponsorship not specifiedDetected 55 days ago
Machine LearningLLMsAgentic AIHubSpotAccount ManagementCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem Solving
About the role
- As a Customer Experience Manager (CXM) - Strategic, you'll play a pivotal role in building long-term relationships with our Strategic clients.
- You'll ensure successful onboarding, drive adoption of our AI solutions, and champion quality response generation that enhances-rather than replaces-human agents.
- You'll collaborate cross-functionally with Product, Engineering, Solutions, and GTM teams to shape the future of CX in AI-driven environments.
Responsibilities
- Lead onboarding engagements that are efficient, data-informed, and customized to complex multi-department enterprise workflows.
- Strategic Guidance & Support
- Join us in changing the face of enterprise customer support!
Requirements
- 7+ years of experience in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms
- Strong account management experience with technical and strategic stakeholders with a Fortune 100 client
- Experience navigating AI quality, prompt tuning, or training data workflows
- Comfort working in fast-paced, early-stage environments
- We've started by reimagining the Strategic customer experience with a support use case.
Nice to have
- Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus
Compensation
- Competitive salary, comprehensive benefits, and meaningful equity stakes.
Benefits
- Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
Company info
- We are customer champions.
- You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
- We are bold in action.
- You move with urgency and courage. You're not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.
- We are data-driven and insight guided.
- You make thoughtful decisions grounded in evidence. You're curious, analytical, and combine data with intuition to guide strategy and execution.
- We are stronger together.
- You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.
- A diverse and welcoming work environment where everyone's voice is heard.
- MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.
- Build and maintain trusted relationships with Strategic customers, ensuring they see tangible value from Maven's platform and AI copilots.
- Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases.
- Act as a strategic advisor on AI best practices, enabling customers to optimize both human and AI-generated responses.
Equal opportunity
- equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.
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This listing is sourced directly from Maven AGI's careers page and normalized into a canonical job model.