Lyra Technology Group

Field Technician

New York City

Sponsorship not specified$60k-$65kDetected 90 days ago

ReactAccountingCustomer SupportCommunication

About the role

Our companies are operated independently by exceptional management teams.
Companies that join our group retain the employees, name, and culture that have made them successful.
About Altourage… Altourage is a leading managed services provider specializing in IT and cybersecurity solutions.

As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
You are responsible for a wide range of tasks, including hardware and software installations, network troubleshooting, and resolving complex technical issues escalated from Tier 1 support.
The Field Technician plays a crucial role in building and maintaining client relationships, documenting their work, and contributing to the overall success of the MSP's service.

Basic or fundamental networking experience with some exposure to SonicWall or Meraki
Strong 365 admin experience (2-4 years)
Prior experience with an MSP
Technical Expertise.
Strong understanding of IT solutions, including cloud computing, network infrastructure, cybersecurity, enterprise software, and IT support services.
Basic or fundamental Microsoft 365 admin experience
Exceptional client care skills - confidence, great verbal and written grammar, extremely personable
Strong networking experience specifically with Meraki hardware and administration
Strong understanding of IT solutions, including cloud computing, network infrastructure, cybersecurity, enterprise software, and IT support services. Ability to assess, design, and implement solutions that address complex client challenges.

Managing your calendar and workload to respond to requests within our contractual SLA requirements
Correctly accounting for your time and properly documenting on your assigned tickets, as well as updating our internal documentation according to best practices
Properly prioritizing and escalating tickets, client care situations and potential sales opportunities in a timely manner
Treating our clients and your team with professionalism, respect, patience and care
Maintaining excellent communication with clients and your team to ensure tickets are properly handled and clients are well-informed of the ticket progress
Retaining technical and client personality knowledge required to provide excellent customer service for your preferred clients
Handling responsibilities associated with in-office equipment inventory for internal Altourage and external client use or resale
Staying current with our technology standards, tools and methods, as well as with their underlying technologies

The target salary for this role is $60,000-$65,000 per year and will operate mainly five days a week in the New York City office.

Lyra Technology Group is a p rivate e quity-backed holding company that invests in and operates industry leading technology service businesses.
We are seeking a highly skilled and driven Field Technician to join our team.

This listing is sourced directly from Lyra Technology Group's careers page and normalized into a canonical job model.