Harper
Customer Intake Specialist
Atlanta · Exec · Contract
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About the role
- A restaurant owner calls between services.
- You have one conversation to understand how the business works, capture what insurance needs, and leave the next Harper owner with an application they can act on.
- An SDR may have found and qualified the customer.
Responsibilities
- Team lead screen - skills and culture fit
Requirements
- prior experience in high-volume phone or customer-facing roles
- You have worked in a high-volume call center, sales floor, dispatch operation, customer service team, or similar environment, and you were good at it.
- You can type accurately while listening and keep several systems organized during a live call.
- You are reliable.
- You treat AI as leverage - you want to work directly with voice AI systems, test them against floor reality, and make them better - and you have opinions about where they help and where they get in the way.
- Insurance experience is useful but not required
- Start from the context already in the record, complete the required application, and never make the customer repeat what they already told us.
Nice to have
- insurance, financial services, or regulated-industry experience
- bilingual (Spanish)
- CRM or call-center software experience.
- This job is the phone.
- The value is in doing the same thing well hundreds of times, not in variety, and your accuracy is measured because everything downstream depends on it.
- This is not a low-volume customer success role.
- If the intensity reads as a cost you'd rather avoid, this isn't the seat.
- If it reads as the point, keep going.
Compensation
- Salary: $50,000–$60,000 + performance bonuses (variable based on volume and quality)
Benefits
- Health, dental, and vision insurance
- Business details, operations, exposures, current coverage, and the documents we still need - captured right the first time, across several systems, during a live call.
Company info
- Founder call TO APPLY If you thrive under pressure and get energy from talking to customers, apply.
- You stay calm and professional through repetitive work, confused customers, and difficult calls.
- If you thrive under pressure and get energy from talking to customers, apply.
This listing is sourced directly from Harper's careers page and normalized into a canonical job model.