Linq

Linq

Client Success Manager

Denver, Colorado

Sponsorship not specified$20k-$25kDetected 1 day ago
SwiftSalesforceCRMAccount ManagementLead GenerationUnityCommunicationCollaborationProblem SolvingTime Management

About the role

  • We are seeking a dynamic and customer-focused individual to join our team as a Client Success Manager.
  • LINQ's Customer Experience department is the heart and soul of our commitment to supporting k12 schools and districts.
  • From onboarding, and training, to troubleshooting and beyond were the guides to help administrators and educators navigate their daily challenges.

Responsibilities

  • Client Relationship Management: Develop and maintain strong relationships with assigned clients, serving as their primary point of contact. Understand their business objectives and proactively address their needs to ensure overall satisfaction and success.
  • Strategic Account Planning: Create and execute strategic account plans to enhance client retention, expand opportunities, and achieve positive business outcomes.
  • Renewals and Uplifts Ownership: Own the customer renewal process end-to-end, including proactive communication, contract discussions, and uplift negotiations.
  • Partner cross-functionally to ensure a smooth renewal experience and identify expansion potential early in the lifecycle.
  • Upsell and Cross-Sell Lead Generation: Identify, qualify, and generate upsell and cross-sell leads through data insights, client conversations, and strategic account planning.
  • Collaborate with sales partners to drive incremental revenue and expand product adoption across client organizations.
  • Partner with internal enablement and services teams to scope and coordinate delivery.
  • Payment Adoption: Support clients in adopting and optimizing payment solutions, ensuring they are leveraging all available features to meet their needs effectively.
  • Product Enablement: Drive product enablement by offering proactive recommendations, facilitating training sessions, and providing resources to ensure clients fully understand and utilize our products.
  • Incident and Escalation Management: Manage communications during incident resolution and escalations, ensuring clients are kept informed, and issues are addressed promptly and effectively.

Requirements

  • Bachelor's degree in Business Administration, Communications, or a related field.
  • 3-5 years of experience in a client-facing role, preferably in account management or customer success.
  • Proven track record of managing client relationships and driving customer satisfaction.
  • Excellent problem-solving skills and the ability to think strategically to identify opportunities for client success.
  • Experience working in a fast-paced environment with the ability to adapt to changing priorities.
  • Must be able to travel 20-25%
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
  • Demonstrable self-starter, curious, and solution focused
  • Expert level time management & prioritization skills
  • Strong collaboration mindset & capabilities
  • Comfortable with asynchronous remote work
  • We offer a competitive base salary of $75,000-$80,000, plus a 4% bonus.

Nice to have

  • Proficiency in CRM software (e.g., Salesforce) and other relevant tools is a plus.
  • K12 Experience Preferred, but not required

Skills

  • Diverse skills, ideas, and perspectives are our strength.

Compensation

  • LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.
  • Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary).

Benefits

  • Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance.
  • Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
  • Whether it's a company bonus or target sales commission, your hard work doesn't go unnoticed.
  • Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.
  • 🏥 Benefits That Have Your Back (And Teeth, Too!): Rock-solid medical, dental and vision coverage.
  • a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA - with contributions from LINQ.
  • Dental perks that even cover braces for the kiddos.

Company info

  • We're a high-growth software company with a big mission: empowering K-12 district teams to do more with less.
  • At LINQ, we get K12. That's why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.
  • Our team? They're talented, committed, and fiercely loyal problem-solvers. At LINQ, you'll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we're attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time.
  • LINQ's Values:
  • At LINQ, we get K12.
  • That's why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms.
  • Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden.
  • LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.
  • They're talented, committed, and fiercely loyal problem-solvers.
  • At LINQ, you'll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement.
  • Our customers love us because we're attentive, patient, communicative, and solutions focused.
  • Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained.
  • Deliver Excellence: We consistently exceed our clients' expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships.
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This listing is sourced directly from Linq's careers page and normalized into a canonical job model.