Nationalindemnity
Client Services Analyst I
Omaha, NE · Full-time
Sponsorship not specifiedDetected 5 days ago
Data AnalysisStatisticsExcelProcess ImprovementCustomer SupportCommunicationProblem SolvingCritical ThinkingUnderwriting
About the role
- Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.
- This position will be with National Indemnity Company in Omaha, NE and is eligible for a hybrid work arrangement at management discretion after six months of employment.
- This position is not eligible for employer visa sponsorship.
Requirements
- Bachelor's Degree in Business, Insurance, Information Technology, Finance, Statistics, or a related field
- Associate's Degree and two or more years of related professional experience.
- Knowledge and Technical Skills
- Proficiency with personal computer applications, including spreadsheet software and database management tools.
- Working knowledge of statistical analysis software and basic programming concepts.
- Knowledge of commercial automobile and property insurance coverages, endorsements, rating methodologies, and underwriting principles.
- Knowledge of company guidelines regarding policy acceptability, risk selection, and profitability.
- Familiarity with agency distribution models, marketing concepts, and customer service best practices.
- Knowledge of company, agency, and departmental policies, procedures, and workflows.
- The ideal candidate will demonstrate:
Nice to have
- Excellent verbal and written communication skills.
- Strong proofreading and quality review abilities.
- Advanced computer proficiency and technical aptitude.
- Ability to learn new systems, products, and processes quickly.
- Strong analytical and critical thinking skills.
- Exceptional attention to detail and accuracy.
- Commitment to maintaining confidentiality of sensitive information.
- Strong organizational, data analysis, and problem-solving skills.
Benefits
- We care about your health and wellbeing!
- Benefits, Perks and more!
Company info
- Serve as the primary point of contact for customers regarding technology support matters. Respond to inquiries via telephone, email, and other communication channels, gathering necessary information to resolve issues and answer questions effectively.
- Troubleshoot customer issues related to website applications, software programs, online account access, and other technology products.
- Identify, document, report, and assist in resolving software defects affecting agency partners and insureds. Test software enhancements and fixes to ensure issues are resolved accurately.
- Answer underwriting-related questions regarding commercial automobile and property new business and renewal policies for agency distribution partners.
- Assist agents with navigating online rating platforms, submission workflows, and policy processing systems. Monitor and communicate submission status as appropriate.
- Identify underwriting support concerns and either resolve them independently or escalate them to the appropriate internal resources.
- Participate in the testing and validation of new software applications, system updates, and technology enhancements. Collaborate with software development teams to improve functionality, usability, and customer experience.
- Support management with agency service initiatives focused on improving communication processes, data quality, workflow efficiency, and operational effectiveness.
- Assist with onboarding and training activities for new Client Services team members, including development of training materials and process documentation.
- Train and mentor team members on updated procedures, new systems, and best practices.
- Maintain accurate records of customer interactions, support activities, and issue resolution efforts.
- Contribute to continuous process improvement initiatives through data analysis, feedback collection, and problem-solving efforts.
- NICO National Indemnity Company Want to work for a company with unparalleled financial strength and stability that offers "large company" benefits with an exciting, friendly, and "small company" atmosphere?
Visa & Work Authorization
- This position is not eligible for employer visa sponsorship.
Apply directly at Nationalindemnity →Create a free account for alerts like thisView Nationalindemnity immigration profile
This listing is sourced directly from Nationalindemnity's careers page and normalized into a canonical job model.