Bigcommerce

Bigcommerce

Technical Training Content Developer

United States - Remote · Mid

No sponsorship$89k-$133kDetected 57 days ago
Next.jsHTMLCSSGitAccount ManagementERPPostmanCommunicationWritingOrganizational Skills

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odds of building a lasting career here

47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 6 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 60%

Of 5 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 489 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Commerce is looking for an Enterprise Training Manager, Technical Content to join our Training team.
  • Reporting to the Manager, Training, this role sits at the intersection of technical content ownership and enterprise training delivery.
  • We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Responsibilities

  • Produce product and developer-focused video content - including scripting, narration, and screen recordings - covering new feature releases, commonly asked questions, and key platform capabilities to support the broader developer ecosystem.
  • Deliver customized virtual and in-person training for enterprise merchants, agency partners, and internal teams as needed.
  • Conduct detailed scoping calls with merchants and partners to understand business objectives and functional requirements, and provide expert recommendations on personalized training needs.
  • Establish and maintain strong working relationships with key stakeholders, including Product, Engineering, Professional Services, Account Management, and Marketing.
  • Work with external stakeholders, including client partners, project managers, developers, technical partners, and executives in enterprise organizations.
  • Develop and maintain a thorough understanding of Commerce platform features, the third-party ecosystem, and competitive differentiators.
  • Strong organizational skills with the ability to manage multiple content projects independently in a fast-paced, ambiguous, and rapidly changing environment.

Requirements

  • Working knowledge of GitHub and local development practices
  • Experience with ecommerce tools and applications, including SaaS and open source storefronts, headless implementations, POS, PIM, OMS, ERP, and payment gateways.

Skills

  • Welcome to the Agentic Commerce Era

Compensation

  • Compensation Transparency

Benefits

  • Serve as a key contributor to the creation, maintenance, and ongoing updates of Commerce product training and technical learning content, ensuring accuracy and relevance with each platform release.
  • Partner closely with Product, Engineering, and Professional Services to translate platform changes into accurate, engaging, and up-to-date learning content across all course formats.
  • Continuously discover and implement new learning techniques and adult learning best practices to maximize engagement and instructional effectiveness.
  • Manage training action plans and coordinate scheduling and administration of learning sessions before, during, and after delivery.
  • 3-5 years of combined experience in the technology industry with a focus on technical writing, instructional design, product training, developer education, or similar roles.
  • Comfortable learning new technologies quickly and asking for help from others; a natural collaborator and knowledge-sharer.

Company info

  • Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem.
  • We believe in harnessing AI responsibly to unlock new possibilities, and we're looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what's possible in their role.
  • If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.
  • attempt to solicit money from you as part of the hiring process or as part of an employment offer;
  • solicit money to complete visa requirements as part of a job offer.

Visa & Work Authorization

  • solicit money to complete visa requirements as part of a job offer.
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This listing is sourced directly from Bigcommerce's careers page and normalized into a canonical job model.