Richemont

Richemont

Ecommerce Analyst

NEW YORK

Sponsorship not specifiedDetected 4 days ago
Data VisualizationJiraGoogle AnalyticsExcelSAPAdaptability

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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.
  • Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.
  • As an Ecommerce Analyst, you will play a pivotal role in supporting Cartier's Ecommerce team in the optimization of the end-to-end online order journey within a luxury retail environment.

Responsibilities

  • Build, maintain, and enhance reports and dashboards in Excel and Looker to track KPIs across the order lifecycle (e.g., conversion rates, fulfillment rates, delivery performance, return rates).
  • Own weekly and monthly reporting cycles, preparing performance summaries for the team with clear callouts for trends, anomalies, and recommended actions.
  • Lead QA processes during deployments, system updates, and site enhancements - validating that changes perform as expected across the order journey before and after release.
  • Develop and maintain QA checklists and testing protocols to ensure consistent quality standards across releases.
  • Serve as a cross-functional point of contact in support of the E-Commerce Manager on client experience and UI/UX improvement initiatives, with the opportunity to grow into full ownership of this area.
  • Manage project administration for site and order journey enhancements, including maintaining timelines, scheduling meetings, gathering cross-functional feedback, and preparing synopses for stakeholder review.
  • Gather, synthesize, and document requirements for site and order journey enhancements using analytics tools (GA4, Looker), cross-functional feedback, and client survey data - translating insights into clearly actionable inputs for development and product teams.

Requirements

  • Bachelor's degree.
  • 1-3 years of experience in e-commerce, digital operations, analytics, or a related field.
  • Proficiency in Microsoft Excel (advanced formulas, pivot tables, data modeling).
  • Familiarity with JIRA or similar project/issue tracking tools.
  • Strong analytical skills with the ability to interpret data and turn it into actionable recommendations.
  • The Ideal Candidate
  • The ideal candidate is a self-starter and critical problem solver who approaches issues with a logical mindset, takes initiative, and thrives in a fast-paced environment.
  • Familiarity with AI-powered tools for site monitoring or productivity (e.g., Noibu, Microsoft Copilot) is valued.
  • Required:
  • Experience with or strong aptitude for learning Looker and GA4.
  • The ideal candidate is a self-starter and critical problem solver who approaches issues with a logical mindset, takes initiative, and thrives in a fast-paced environment. They are highly analytical, comfortable distilling complex data into clear takeaways, and an effective communicator across both technical and non-technical audiences. They are amenable to change, adaptable to shifting priorities, and able to negotiate alignment across stakeholders with competing needs. Experience in luxury retail or premium brand e-commerce is a plus, as is exposure to Fluent OMS, SAP, SFCC, or SQL. Familiarity with AI-powered tools for site monitoring or productivity (e.g., Noibu, Microsoft Copilot) is valued.
  • #Richemont #WeCraftTheFuture

Nice to have

  • Experience in luxury retail or premium brand e-commerce is a plus, as is exposure to Fluent OMS, SAP, SFCC, or SQL.

Benefits

  • Leverage AI-powered monitoring tools (e.g., Noibu ) to track and manage ongoing site health.

Company info

  • At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.
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This listing is sourced directly from Richemont's careers page and normalized into a canonical job model.