Ryno Strategic Solutions

Client Onboarding Manager, Paid Media

United States

Sponsorship not specified$60k-$70kDetected 1 day ago

Project ManagementGoogle AdsMeta AdsSalesforceCRMAccount ManagementOnboardingCommunicationCollaborationTime Management

About the role

We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting.
We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team.
We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth.

Manage onboarding projects in Wrike, tracking timelines, deliverables, and client communications through the pre-build phase before transitioning projects to the operations team for execution.
Maintain and continuously improve the client onboarding portal and questionnaire in partnership with the Operations Lead to ensure efficient and accurate information gathering.
Recognize when client questions or discussions require technical paid media expertise and coordinate timely involvement from the operations team, ensuring clients receive the appropriate level of support while maintaining ownership of the overall onboarding process.
Our Values We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value.
We take ACCOUNTABILIT Y for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results.
OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time.
Summary of Position The Client Onboarding Manager serves as the primary point of contact for new Paid Media clients from the sales handoff through the completion of account builds.

2+ years of experience in project management, account management, client success, or a similar client-facing coordination role, preferably within a digital marketing agency.
This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader.
It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Lead internal sales-to-operations handoff meetings, documenting key project details and communicating all required information to the operations team.
Facilitate client kickoff meetings and coordinate the collection of all required credentials, assets, approvals, and onboarding information needed to complete the Paid Onboarding Analysis.
Verify that all required information, assets, and approvals have been received before authorizing the operations team to begin account builds, serving as the quality control gatekeeper for project readiness.
Required Qualifications 2+ years of experience in project management, account management, client success, or a similar client-facing coordination role, preferably within a digital marketing agency.

RYNO Strategic Solutions is an innovative, full-service digital marketing company with 200+ RYNOs offering exceptional internet marketing services since 2008.
Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us.
We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.
We Exist to Grow Your Business...PERIOD.
This role owns the onboarding process by managing client communications, coordinating the collection of required deliverables, maintaining project tracking in Wrike, and ensuring the operations team receives complete and accurate information before work begins.
This is a client relationship and project coordination role, not a paid media execution role.
As the liaison between clients and the operations team, the Client Onboarding Manager manages onboarding timelines and expectations, coordinates technical conversations when paid media expertise is required, and ensures a seamless onboarding experience.

This listing is sourced directly from Ryno Strategic Solutions's careers page and normalized into a canonical job model.