Light & Wonder, Inc

Relationship Manager - Northern Virginia

Virginia, US

Sponsorship not specifiedDetected 30 days ago

Account ManagementCustomer SuccessCommunicationProblem SolvingAdaptability

About the role

Customer Retention: Proactively identify and address client concerns, ensuring partner satisfaction and loyalty.
Flexibility: Work a non-traditional schedule when necessary, including some nights and weekends, to support partner events or urgent service needs.
Competitive Awareness: Stay informed about industry trends, competitor activity, and partner challenges to help maintain our position as the industry leader.

3+ years in account management, customer success, or relationship-focused roles (gaming or technology industry a plus)
Exceptional interpersonal, communication, and conflict-resolution skills
Strong organizational and time-management abilities
Adaptability and flexibility to meet the demands of a dynamic industry
Willingness to travel regionally and work outside standard business hours when needed
Preferred Requirements:

Training & Support: Provide guidance and education to partners on products, system updates, and operational best practices.

Grover Gaming, now proudly a part of Light & Wonder, is a leading force in the charitable gaming industry.
Our mission is to deliver world-class electronic gaming solutions that support veteran, fraternal and charitable organizations across the country.
With a strong focus on building relationships, game and product innovation, service, and support, we're transforming how our charitable partners raise money for the causes that matter most.
We are seeking a highly motivated and customer-focused Relationship Manager to join our growing team.
This individual will be the primary point of contact for our charitable gaming partners, ensuring their long-term satisfaction, success, and retention.
In this role, you'll build and maintain strong relationships, provide top-tier service, and act as a trusted advisor in a fast-paced and competitive environment.
This role requires daily travel within a designated territory.
The position provides a base salary plus monthly bonus potential, company vehicle, gas card, credit card, and phone.
The territory for this position is Northern Virginia.
Position Overview
Product Expertise: Maintain a thorough understanding of our games, systems, and promotions to help customers maximize their revenue and player engagement.
Passion for helping customers succeed
We are Grover Gaming!
At Grover Gaming, we build entertainment experiences that excite and inspire.

This listing is sourced directly from Light & Wonder, Inc's careers page and normalized into a canonical job model.