Eversource
Customer Service Center Representative II, Billing (Hybrid)
Manchester, NH · Mid · Contract
No sponsorship$50k-$56kDetected 5 hours ago
ExcelCustomer SupportCommunicationCollaboration
About the role
- Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.).
- Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
- Will work under moderate supervision and must exercise some judgment within a framework as established by supervision.
Responsibilities
- Build trusting relationships
- Manage and develop people
- Create an engaged workforce
Requirements
- Thorough knowledge of customer related procedures and policies.
Nice to have
- A high school diploma or the equivalent and two years of related experience is required.
- Effective communication skills and the ability to communicate in a concise and effective manner is also required.
- The individual must be able to follow processes and work on their own.
- Responding to customer calls outside of regularly scheduled hours in emergency situations is required.
- Proficiency in typing and basic computer applications (Word, Excel, etc.) is required.
- Experience with the customer billing system is preferred.
- Applicants will be required to successfully pass the SHL Customer Service Representative test.
Compensation
- $50,050.00-$55,610.00
- Salary is commensurate with your experience.
- The annual salary range for this position is:
Benefits
- Eversource offers a competitive total rewards program.
- Check out our careers site for an overview of our benefits programs.
- Communicate strategic vision
Company info
- Responding to emergency situations to meet customers' needs is part of every employee's role.
- If employed, you will be given an Emergency Restoration assignment.
- This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
Equal opportunity
- Eversource Energy is an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
- VEVRRA Federal Contractor
- EEO Statement:
Visa & Work Authorization
- Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.).
- Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
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This listing is sourced directly from Eversource's careers page and normalized into a canonical job model.