New Era Technology
Lead IT Support Technician (Level 2) – Network, Desktop & Data Center
Chicago, IL
Sponsorship not specifiedDetected 29 days ago
LogisticsCustomer SupportCiscoCommunicationCollaborationCritical Thinking
Stay score
odds of building a lasting career here
40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 3 green-card filings in this occupation, 100% were for a worker who already held the job.
Third-party placement is common here
24% of this employer's visa filings place the worker at a client company rather than at the employer itself, across 4 clients. Your visa, salary band and layoff exposure would follow the employer of record, not the client.Most common: Schneider National Inc · Hub Group · Meta Platforms, Inc.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development.
- If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.
- WORK ENVIRONMENT: Primarily on-site at client offices, IT rooms, and data centers.
Responsibilities
- This role supports installation, configuration, troubleshooting, maintenance, ticket documentation, vendor coordination, and escalation activities across client office, IT room, and data center environments.
Requirements
- Knowledge of copper and fiber patching, telecommunications cabling, circuit testing, and data center operations
- Experience with Windows, Mac OS, Office 365, device imaging, endpoint tools, and enterprise IT service delivery
- occasional after-hours or weekend support as required.
- TRAVEL: Travel may be required to client sites throughout the assigned region.
- Travel may be required to client sites throughout the assigned region.
- Advanced installation and troubleshooting skills for network, desktop, hardware, software, and operating system environments
- Knowledge of Cisco, Arista, PuTTY or similar terminal emulation software, and general network support practices
- Ability to follow remote technical guidance, escalate appropriately, and execute onsite tasks with limited supervision
Nice to have
- Strong customer service and communication skills
- Advanced troubleshooting, analytical, and critical thinking skills
- Attention to detail, strong documentation habits, and professional follow-through
- Minimum 5 years of technician experience preferred
- Experience supporting desktop, network, end-user computing, or data center environments
- Experience with Windows, Mac OS, Office 365, Cisco, Arista, endpoint tools, and enterprise hardware preferred
- A+, Dell, HP, Apple, or networking certifications preferred
Skills
- Must be fluent in English
Benefits
- Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits.
- Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.
Company info
- Join New Era Technology, where People First is at the heart of everything we do.
- With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow.
- Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
- In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").
- If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company.
- Only communications from our official company channels should be trusted.
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This listing is sourced directly from New Era Technology's careers page and normalized into a canonical job model.