Cognitiv
Director, Client Success
New York, NY · Director
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About the role
- You should be curious, hungry to learn, comfortable asking questions, and willing to get hands-on with the details of our business and products.
- You will also serve as a role model for what excellent Client Success looks like at Cognitiv - setting a high bar for performance, accountability, commercial thinking, and client partnership.
Responsibilities
- Lead and develop the Client Success team, setting clear expectations, establishing a high standard of performance, coaching team members, and actively developing the next generation of Client Success leaders.
- Serve as a senior strategic advisor to key clients, building trusted relationships and ensuring their business goals are being met.
- Be highly hands-on with clients - joining client calls, leading key meetings, entertaining clients, and stepping in to support the team when needed.
- Partner closely with Sales to grow the business after a deal closes, ensuring successful client onboarding, strong adoption, continued performance, and long-term retention.
- People management experience, with a proven ability to coach, develop, and elevate team performance.
- Demonstrated ability to build trusted relationships with senior client stakeholders and act as a strategic advisor
Requirements
- Strong experience in Client Success, Account Management, Sales, or a related client-facing function within digital media/programmatic advertising.
- Experience in the programmatic advertising industry with a strong knowledge of the programmatic advertising ecosystem and how advertisers buy and invest in media.
- Strong commercial mindset with the ability to identify opportunities to expand client relationships and grow revenue.
- Experience working hands on keyboard within DSPs, SSPs, campaign optimization, or media activation
Nice to have
- Are you ready to revolutionize the advertising industry?
- Now, we're growing!
Compensation
- $170,000 - $190,000 Base Salary + Equity
Benefits
- Base salary is just one part of your total rewards at Cognitiv-you'll also receive equity and a comprehensive benefits package.
- Medical, Dental and Vision plan for US employees & Extended Health Benefits for Canadian employees
- 12 weeks paid parental leave + 4 weeks WFH
- Unlimited PTO + Work-From-Anywhere August
- Equity for all employees
- Health & wellness stipend + cell phone reimbursement
- Parking (CA, WA, Vancouver offices) & pre-tax commuter benefits
Company info
- At Cognitiv, we are not just another AdTech company-we are industry trailblazers redefining media buying with our Deep Learning Advertising Platform.
- Since 2015, we have harnessed the power of cutting-edge deep learning technology and data science to transform how brands connect with their customers.
- As a part of Cognitiv, you will be at the forefront of AI-driven advertising solutions, driving change and achieving remarkable growth in a rapidly evolving industry.
- We are looking for a Director of Client Success who is passionate about building strong client relationships, driving business outcomes, and developing high-performing teams.
This listing is sourced directly from Cognitiv's careers page and normalized into a canonical job model.