Zayo
Senior Manager, Customer Retention
United States · Senior
Sponsorship not specified$105k-$150kDetected 7 days ago
NegotiationExcelCAMLeadershipCommunicationCollaborationProblem SolvingTime ManagementMentoringOrganizational SkillsMicrosoft Office
Stay score
odds of building a lasting career here
48Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role58
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 318 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
- Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access.
- Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Responsibilities
- Manages recurring revenue and net revenue retention, oversees renewal negotiations and partners with sales to identify opportunities.
- Establishes and delivers on objectives and supporting KPIs that are aligned with Customer Retention, revenue retention, Sales and across Zayo
- Has accountability for the performance and results of a team within own discipline or function
- Leads with authenticity, passion, and an employee and customer focused mindset
- Builds and manages deep, meaningful, and effective relationships with customer segment and business partner teams (individual contributors to executive leadership) to ensure rapid effective responses to customer needs.
- Lead key client meetings and take ultimate accountability for functional escalations.
- As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, "Biometric Data"), such as fingerprints, facial geometry scans or other unique biological characteristics.
- This leader will set clear, measurable objectives; coach and develop talent; attract and retain high-performing team members; and establish consistent operating disciplines that enable the team to perform at its best.
- This leader will play a critical role in advancing that ambition by building a team that delivers measurable value for our customers while driving sustainable growth and financial performance for Zayo.
Requirements
- Five or more years of experience working in a leadership role
- Ability to influence peers and superiors to accept a point of view, adopt a specific agenda, or take a course of action to achieve Company goals
- Bachelor's / Master's degree in related field, or equivalent combination of training, education and experience
- Seven or more years of telecommunications industry experience
- Demonstrates excellent communications skills: written, verbal, and listening.
- Ability to understand process, identify improvements, and implement change
Skills
- Proven ability to recruit and attract new talent
- Ability to foster a cooperative work environment
- Ability to adjust and adopt to changing priorities, goals, procedures and essential duties
- Strong presentation, organizational, administrative, and time management skills
- Strong analytical/quantitative skills and possess excellent follow-up skills
- Excellent negotiation skills with proven ability to close business
- Highly collaborative and respectful approach when working with our stakeholder teams
- Demonstrates extreme ownership
- Proficient in Microsoft Word, Excel, PowerPoint and Google products with full working knowledge of the internet, email and web browsers
- Travel up to 25%
- Excellent Health, Dental & Vision Insurance
- written, verbal, and listening.
Compensation
- $105,000 - $150,000 USD/annually.
- The base pay range shown is a guideline and reasonable estimate for this role.
- It takes into account the wide variety of factors that are considered in making compensation decisions.
- Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs.
- Non- sales roles may be eligible to participate in a discretionary annual incentive plan.
- Sales roles may be eligible to participate in a sales incentive plan.
Benefits
- This role will establish a culture of ownership and accountability, with a disciplined focus on revenue growth, revenue preservation, financial performance, and the overall health of our customer relationships.
Company info
- If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
- Present performance insights, strategy updates, and quarterly results clearly to stakeholders and customers.
Equal opportunity
- Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
This listing is sourced directly from Zayo's careers page and normalized into a canonical job model.