IXL Learning
Schools Purchasing Coordinator, Teachers Pay Teachers
Raleigh, NC · Junior
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About the role
- IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a driven, customer-focused, and analytical individual to join our Teachers Pay Teachers schools purchasing team.
- You will help schools gain access to the resources they need through order processing and by providing exceptional customer service.
- This position requires you to be in our Raleigh, NC, area office.
Responsibilities
- Manage the exemptions process, including moving requests through the cycle, troubleshooting for school users, and answering sales tax questions
- Provide email and phone support to teachers and school administrators
- Learn to do the necessary background research to deliver high-quality customer experiences
- Be able to answer all ticket types with additional support as needed
Requirements
- 1-2 years of customer service or related experience
- BA/BS degree required
- Ability to stay calm and focused under pressure
- Ability to perform repetitive tasks with a high degree of accuracy
Skills
- Learn TPT's products, services, processes, and tools to ensure a polished, positive interaction with school buyers
- Ensure all individual orders are processed in a timely manner
- Stay up-to-date with site changes and policies
Benefits
- Rosetta Stone provides an immersive learning experience for 25 languages
Company info
- At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our products.
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
This listing is sourced directly from IXL Learning's careers page and normalized into a canonical job model.