AXS
Payment Reconciliation Coordinator
Frisco, TX · Full-time
No sponsorshipDetected 1 day ago
Account ManagementAccountingExcelResearchCommunication
About the role
- The position plays an important role in protecting financial accuracy, supporting timely issue resolution, and improving reconciliation workflows.
Responsibilities
- This role helps maintain accurate transaction-level records, supports operational reporting, and assists with dispute and chargeback coordination in partnership with Finance and Accounting.
- Support reconciliation reporting by compiling transaction-level data and summaries for internal stakeholders (e.g., Manager, Finance, Accounting).
- Track chargeback activity and support KPI reporting, including status updates and trend monitoring.
- Assist with chargeback and payment dispute reconciliation in coordination with Finance and Accounting, including research and documentation to support resolution.
- Partner with merchant/banking relationship contacts and payment providers to research and resolve discrepancies and disputes.
- Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
- Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host
- reach beyond traditional boundaries to support the communities in which we operate
Requirements
- Ability to multitask and coordinate workloads
Nice to have
- Reconcile customer payment activity recorded in ticketing systems to third-party processor reporting and merchant account activity to ensure completeness and accuracy.
- Communicate trends and escalate dispute-related issues by coordinating with Account Management and Contact Center leaders to ensure complete and timely responses.
- Identify reconciliation workflow gaps and recommend improvements to increase accuracy, turnaround times, and process consistency.
- Assist chargeback agents during peak volume periods to support timely processing and completion of required dispute documentation, as needed.
- AA/AS Degree (2-year) (BA/BS Degree Preferred) Finance or Accounting or related field
- 1+ years experience with Chargeback Management, Fraud Mitigation or related financial operations
- 2+ years experience with general accounting, including financial reconciliations
- Meticulous attention to detail to ensure accuracy in financial reconciliations.
Skills
- Advanced Microsoft Excel skills
- Strong verbal and written communication skills
Compensation
- Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.
Benefits
- Currently, full time employees are eligible for these benefits on the first day of employment.
- Development and Learning - Opportunities for learning and leveling up through training and education reimbursement.
- Provide backup coverage and support across the reconciliation/chargeback function as needed to maintain operational continuity.
Company info
- https://solutions.axs.com/careers/
- For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment.
- Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.
- We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway.
- You may be the right candidate for this or other roles.
- We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
- AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.
- AEG may require an employee to perform duties outside their normal description.
- AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.
- More about AEG
- We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
- Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
- We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
- To learn more about our culture and values, visit: https://solutions.axs.com/careers/
Visa & Work Authorization
- Employer does not offer work visa sponsorship for this position.
This listing is sourced directly from AXS's careers page and normalized into a canonical job model.