Latent Engineering

Senior Customer-Led Growth Manager

New York City · Senior

Sponsorship not specifiedDetected 69 days ago

SparkCRMPharmacy Practice

About the role

We've built 45+ partnerships across the top health systems in America.
Faster medication access, more patients served, denials dropping.
Turn our customer base into the most cited proof bank in healthcare AI, and run the campaigns that convert that proof into pipeline.

Pull the data from Partner Experience to turn a story into a verifiable result.
Make the content. Get the existing case studies into circulation across web, sales, and ABM. Make the video case studies alongside the Creative Lead. Build a simple production pipeline (creators, editors, partner approvals).
Launch the campaigns that drive demand.
Run three 360 campaigns a year, each built around one partner story, distributed across web, paid, ABM, market partners, and sales.
Map every story to ICP segment, persona, and funnel stage so it drives pipeline, not impressions.
Co-design small dinners, roundtables, and peer sessions that pull buyers into the room.
Partner with PMM and Growth on event narrative, follow-up, and pipeline conversion.
Build the customer reference roster for sales.
Partner with PR and comms to feed customer stories into media placements and analyst briefings.
We work shoulder to shoulder with growth, product marketing, brand and creative, sales, partner experience, and RevOps.

Latent Health is the leading pharmacy intelligence platform.
We're an AI company changing healthcare from the inside.
We're live in 45+ health systems, including 50% of the top 20: Yale, Ochsner, Vanderbilt, UCSF, Mount Sinai.

Shape what customers do at our biggest events (agenda, presenters, attendee mix).

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