Eltropy Inc.

Customer Success Manager, Tier 2 (Central)

Chicago, IL

Sponsorship not specified$100k-$110kDetected 76 days ago

RESTData AnalysisCRMSalesAccount ManagementOnboardingCustomer SuccessCommunicationCollaborationProblem SolvingAdaptability

About the role

Eltropy enables financial institutions to digitally engage in a secure and compliant way.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Collaborate with the Sales team to close expansion opportunities and ensure seamless handoffs.
Program-manage the onboarding process, ensuring a smooth and successful implementation.
Drive product adoption by providing training, resources, and best practices.
Maintain accurate records of customer interactions and updates in [CRM/CS platform].
Team Collaboration: Ability to work collaboratively across teams, including sales, product, and support. You're fundamentally a team player, always willing to roll up your sleeves, jump in and help

You have deep (preferably 5+ years) of customer facing experience (account management, customer success), ideally in SaaS and FinTech.
What You Offer: - You have deep (preferably 5+ years) of customer facing experience (account management, customer success), ideally in SaaS and FinTech.

Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues.
Comfortable working with technology and able to quickly learn new software and tools.
You are data driven and unafraid to tackle big problems

$100,000 - $110,000 (Base)
Eltropy is seeking a proactive and results-driven Tier 2 Customer Success Manager (CSM) in the Central U.S. region to manage a portfolio of 50 mid-size customers.
In this role, you will help Community Financial Institutions (credit unions and community banks) create a best-in-class experience for their consumers through our industry leading AI communications platform.
In addition to SaaS expertise, the ideal candidate embodies personal attributes - teamwork, empathy, technical curiosity, a quality mindset - necessary in building customer trust.
In this role, you'll act as the primary point of contact, ensuring that our customers derive maximum value from our products and services while driving retention, growth, and overall satisfaction.

Advocate for customers internally by communicating their needs and challenges to cross-functional teams.
Collect and relay customer feedback to influence product development and improve the customer experience.
Customers are our North Star
No Fear
Tell the truth
Team of Owners
Serve as the primary contact for a portfolio of 50 customers, fostering trust and building strong, long-term relationships.
Conduct regular check-ins and Strategic Business Reviews (SBRs) to ensure customers are achieving their desired outcomes.
Referenceable customers
Cultivate customers who will serve as positive references of Eltropy to prospects
Advocate and drive customers' product, technology, and service needs internally within Eltropy.
Develop and execute tailored success plans to support customers in achieving their goals.
Customer-Centric Mindset: A passion for helping customers succeed and the ability to understand their needs and challenges.

This listing is sourced directly from Eltropy Inc.'s careers page and normalized into a canonical job model.