Omnicell Inc.

Field Services Engineer I or II

Honolulu, HI, United States · Mid

Sponsorship not specified$32k-$46kDetected 7 days ago

LogisticsCustomer SupportRoboticsNetwork EngineeringPatient CareFDA RegulatoryMedical DevicesCommunicationProblem SolvingMentoring

About the role

As a Field Service Engineer (FSE) I or II, you will play a critical, hands-on role in ensuring our advanced pharmacy and supply automation systems operate reliably in real-world healthcare environments.
Troubleshoot & Repair: Diagnose and resolve electro-mechanical, automation, and system issues onsite to restore functionality quickly and effectively.

Perform Preventive Maintenance: Execute scheduled maintenance to optimize system performance and minimize downtime.
Manage Service Events: Accurately document all service activities, including repairs, escalations, and follow-ups in accordance with company policies.
Drive Operational Excellence: Meet or exceed service-level agreements (SLAs), response times, and customer satisfaction standards.
Escalate & Collaborate: Identify product issues, bugs, or design challenges and escalate through appropriate technical support channels.
Cross-Functional Engagement: Partner with internal teams to improve service delivery, product performance, and customer experience.
This is more than a technical support role-it's an opportunity to directly impact patient care by keeping life-saving systems running.
Accurately document all service activities, including repairs, escalations, and follow-ups in accordance with company policies.
Identify product issues, bugs, or design challenges and escalate through appropriate technical support channels.

Salary range for this position is $32 - 46 USD per hr.
Actual Compensation is subject to variation due to such factors as location, education, experience, and skillset.

As a Field Service Engineer, you will deliver high-quality service and technical expertise to healthcare customers while ensuring the performance and reliability of Omnicell solutions.
Primary Impact Ensure the uptime, reliability, and performance of Omnicell's automation systems, enabling healthcare providers to deliver safe, efficient patient care.
Deliver Exceptional Service: Build strong relationships with nursing, pharmacy, and healthcare leaders through clear communication and responsiveness.
Inventory & Logistics Management: Maintain trunk stock, manage parts inventory, and ensure timely return of materials.
At Omnicell, we're transforming the future of healthcare through intelligent automation that improves medication management, reduces costs, and enhances patient outcomes.
You'll partner with healthcare professionals, solve complex technical challenges, and grow your expertise in cutting-edge medical technology, automation, and robotics.
Partner with healthcare professionals and internal teams to improve system performance and patient outcomes
Actual Compensation is subject to variation due to such factors as location, education, experience, and skillset.

Build trust with customers by delivering reliable service and demonstrating technical excellence

This listing is sourced directly from Omnicell Inc.'s careers page and normalized into a canonical job model.