USAA

Sr. Auto Appraiser - Field (Maryland)

Baltimore Metro, MD Home · Senior

No sponsorship$64k-$122kDetected 4 hours ago

NegotiationValuationCommunicationProperty & Casualty

About the role

Accountable for delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy.
This is a field-based role in the Baltimore and Montgomery County area.

Maintains accurate and current claim file documentation throughout the claims process for complex claims.
Maintains high standards of productivity through effective desk management, timely follow ups, and accurate mapping of repair plan and timeline for repair in support of fast and accurate claims adjudication.
Partners with vendors and internal business partners to facilitate the highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
US military experience gained through military service or gained as a military spouse / domestic partner
Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

May require the ability to operate a company vehicle within assigned territory.
May require the ability to reach, handle, squat, bend, climb, and are keen as needed to complete inspections of damaged vehicles.
May require the ability to work outdoors in inclement weather conditions
May be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.
4 years of auto appraising experience.
Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.
Advanced working knowledge of estimating losses using CCC or similar estimating platforms.

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
As a dedicated Sr.
Candidates who are willing and able to work in Baltimore and Montgomery County are encouraged to apply.

You are paid within the salary range based on your experience and market data of the position.
The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The salary range for this position is: $63,590 - $121,530.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Proactively provides policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process while setting appropriate expectations.
Supports workload surges and catastrophe (CAT) response operations as needed, including required on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA is an Equal Opportunity Employer.

This listing is sourced directly from USAA's careers page and normalized into a canonical job model.