ARGONNE

IT Field Support Engineer

Lemont, IL USA · Contract

Sponsorship not specified$86k-$135kDetected 1 day ago

AnsibleLinuxProcurementCustomer SupportTCP/IPDNSFirewallResearchProblem SolvingMentoringMicrosoft Teams

About the role

Job Family Professional Technical (PT) Job Profile IT Multi-Functional 3 Worker Type Regular Time Type Full time The expected hiring range for this position is $86,299.00 - $134,626.05.
Please note that the pay range information is a general guideline only.

Diagnose and resolve issues in environments that may include laboratory equipment, scientific instrumentation, and other specialized technologies, developing practical and creative solutions.
Support the computing needs of users working with scientific and research infrastructure, including systems that interface with specialized field instruments or regulated equipment.
Provide technical guidance to Tier 1 and Tier 2 support staff to support workload balance and operational consistency.
Perform hardware troubleshooting, software installation, system configuration changes, new equipment deployment, ticket handling, documentation, and service provisioning.
Partner with internal stakeholders and external vendors to manage procurement, equipment lifecycle, service events, warranty coordination, replacement planning, and issue resolution.
Create and maintain clear internal and user-facing documentation, including troubleshooting guides, knowledge articles, and support procedures.
Support ticket queues and service workflows using enterprise tools and service management best practices.

PT3: Bachelor's degree and 4+ years of experience, or 8+ years of experience equivalent.
To perform the essential functions of this position successful applicants must provide proof of U.S. citizenship, which is required to comply with federal regulations and contract.
Experience supporting users and systems in environments with laboratory equipment, scientific instrumentation, or comparable specialized technologies.
Ability to communicate effectively with users and stakeholders regarding technical issues and solution options.
Experience with scripting, automation, or related technical problem-solving tools.
Experience with enterprise support and endpoint management tools such as JAMF, Ansible, ServiceNow, FreshService, BeyondTrust/Bomgar, Tanium, Microsoft Teams, Zoom, Slack, WordPress.
Ability to model Argonne's core values of impact, safety, respect, integrity and teamwork.
Strong troubleshooting, root-cause analysis, and problem triage skills.
Demonstrated customer service skills and ability to work effectively in a highly visible support role.
Ability to manage multiple assignments and work both independently and collaboratively.

Experience supporting endpoints or computing systems associated with laboratory workflows, instrument control, or specialized research operations.
Hardware and software knowledge across Apple, Windows, and Linux platforms.
Knowledge of networking technologies and protocols, including TCP/IP, DHCP, DNS, FTP, LANs/WANs, routers, switches, and firewalls.
Familiarity with storage hardware and file systems such as RAID, NTFS, ext4, and Btrfs.
Familiarity with policy-driven endpoint administration in enterprise environments, including Active Directory-based management.
Professional Technical (PT)
IT Multi-Functional 3
The expected hiring range for this position is $86,299.00 - $134,626.05.

Contribute to small- and medium-sized technical projects and service improvement efforts.
This position requires an on-site presence 5 days per week at the Argonne campus in Lemont, Illinois.
Work may be performed in offices, laboratories, and other technical environments.

This listing is sourced directly from ARGONNE's careers page and normalized into a canonical job model.