Southern Company
Analyst Sr, End User
Virginia Beach, VA, United States · Senior
Sponsorship not specifiedDetected 1 day ago
Customer SupportLeadership
About the role
- Minimal travel to Washington, DC office is required based on business need. ***This position requires on-site presence four (4) days per week at Virginia Natural Gas, located at 544 S.
Responsibilities
- This role delivers dedicated executive technical support at the Virginia Natural Gas Headquarters, serving as the primary point of contact for leadership technology needs.
- It owns the end-to-end executive experience, including proactive device management, meeting and event support, rapid issue resolution, and the handling of sensitive, high-priority requests with discretion and urgency.
- Outside of direct executive engagement, the role functions as an End User Support analyst, providing advanced troubleshooting across enterprise environments.
- This includes partnering with the Service Desk, Workplace Support, and other Technology teams to resolve complex incidents, support AV and workplace technology, and drive continuous improvement through automation and process enhancements.
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