Constant Contact

Constant Contact

Deskside Support Technician: On-site in Waltham, MA

Waltham, MA and Boston, MA · Mid · Contract

Sponsorship not specified$51k-$64kDetected 30 days ago
CybersecurityComplianceAccessibilityJiraAccount ManagementProcess ImprovementProcurementRecruitingTCP/IPCommunicationCollaborationProblem SolvingTime ManagementMentoringOrganizational SkillsCompTIA

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 10 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online.
  • We're energized by new challenges and new possibilities-and we're just getting started!

Responsibilities

  • SLA & Queue Management: Manage your personal ticket queue effectively, prioritizing requests to consistently meet or exceed team SLAs while maintaining a laser focus on service excellence.
  • Endpoint Management & OS Support: Utilize modern endpoint management platforms (e.g., Intune, Jamf) to configure, secure, deploy, and troubleshoot PC and Mac computers (Windows & macOS).
  • User Account Management: Create, maintain, and delete user accounts across various systems, with a focus on Active Directory environments.
  • Device Lifecycle Management: Manage the disposal and tracking of hardware assets through IT Asset Management (ITAM) processes, and coordinate hardware procurement and tech refresh cycles.
  • Operational Tasks: Independently execute essential support tasks including desktop builds and deployments, inventory control, software tracking, and maintaining system updates.
  • Knowledge Base Management: Proactively document troubleshooting steps, common resolutions, and system processes to build and improve our internal team knowledge base.
  • Process Contribution: Help maintain, support, and develop team processes and strategies to improve operational efficiency.
  • As a Deskside Technician, you will be a primary point of contact for end-user support, focusing on delivering solutions that maintain organizational productivity.
  • Manage your personal ticket queue effectively, prioritizing requests to consistently meet or exceed team SLAs while maintaining a laser focus on service excellence.
  • Endpoint Management & OS Support:

Nice to have

  • Technical Proficiency: Proven ability in PC and Mac configuration and troubleshooting, including hands-on experience with Endpoint Management/MDM platforms.
  • Familiarity with Google Workspace and Microsoft Entra is a plus.
  • Certifications: Applicable certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Skills

  • There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.

Compensation

  • The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education and work location.

Benefits

  • We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
  • A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

Company info

  • At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner.
  • We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture.
  • Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.

Visa & Work Authorization

  • We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status prote
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This listing is sourced directly from Constant Contact's careers page and normalized into a canonical job model.