Benchling
Global Program Manager
Boston, MA · Vp
Sponsorship not specifiedDetected 63 days ago
Agentic AIProduct ManagementProduct StrategyProject ManagementSalesAccount ManagementBudgetingCustomer SuccessCustomer SupportMolecular BiologyLeadershipPublic SpeakingGxP
About the role
- Benchling is seeking an experienced customer-facing Global Program Manager (GPM) to oversee the post-sale experience for our largest Enterprise customers.
Responsibilities
- Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, risk management, escalation management, adoption, and success plans that accelerate customer digital transformations
- Liaise with customer leaders and be known as a diplomatic, pragmatic partner, who operates with sense of urgency to effect a best in class customer experience
- Partner with the Enterprise AE to ensure seamless customer experience and grow the account
- Support the development of customer experience sales proposals and other services proposals with account, and/or program subject matter expertise
- Coordinate all Professional Services, Customer Success and Support activities to drive customer value, adoption, and advocacy
- Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap
- You will be a respected cross-functional partner to our Sales, Solutions, and Product teams, known for fairly advocating for both the customer and for Benchling
Requirements
- Ability to work at customer site, or in the Boston office based on customer and project needs.
Nice to have
- GxP experience including software validation (CSV) at a life sciences or biotech company and/or vertical SaaS software company.
- Benchling welcomes everyone.
- We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
- We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
- Passionate about and experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts.
- Must be able to confidently engage and build trust with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies.
- You are accountable and able to thrive in a fast-paced environment.
- You have strong executive presence and succeed in a matrixed environment where you have accountability without authority.
Skills
- When a breakthrough is delayed, the world waits.
- Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps.
- AI has the potential to change this, compressing decades of R&D work into years.
- But that only happens when clean, structured scientific data and AI are built into how science gets done.
- Benchling is the AI platform for biotech R&D.
Benefits
- You will help shape the long-term strategy and vision for the Enterprise services business
Company info
- The GPM will partner closely with the Enterprise Account Executive to ensure that customers achieve rapid time to value and see the value in expanding their relationship with Benchling as they transform and modernize their R&D IT.
- Oversee post-sale activities across implementation, support, customer success, and optimization services for one or more more Enterprise customers
- The GPM will coordinate implementation, customer success, and customer support efforts to ensure customers have a seamless experience post-sale.
Visa & Work Authorization
- e, with demonstrated record of successfully running large scale programs, ideally in the Life Sciences or Biotechnology sponsor or software space
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This listing is sourced directly from Benchling's careers page and normalized into a canonical job model.