Airvet Com

Global Clinical Operations Manager - Remote Opportunity

Walnut Creek, USA

Sponsorship not specifiedDetected 139 days ago

OKRsResearchLeadershipMentoring

About the role

This role ensures operational excellence across regions by driving scalable systems, measurable performance outcomes, and high-quality care delivery.
Defining and implementing both domestic and global clinical roadmap to help ensure a robust and innovative product offering.
Ensure post-experiment implementation plans are documented, approved, and successfully operationalized.

Clinical & Operational Leadership Own performance metrics and operational KPIs in partnership with Data, Finance, and Analytics to drive company OKRs for both domestic and global operations..
Lead all global expansion initiatives which include, legal compliance and research, product launch, veterinary recruitment and pet parent appointment scheduling.
Lead quarterly global operational initiatives to improve workflows, product delivery, and the customer experience.
Design, execute, and evaluate structured operational experiments (weekly, monthly, quarterly) to test and scale high-impact improvements.
Veterinary Network Strategy & Engagement Build and strengthen trusted relationships with high-performing veterinarians and clinical teams both domestically and globally.
Lead all domestic and global demo on-demand call initiatives to support our sales and go-to-market efforts.
Develop and scale a globally engaged clinician network capable of supporting all visit types (on-demand video, chat, prescription consults, nutrition consults, etc.).
Design re-engagement strategies to activate dormant clinicians and support regional demand surges.
Partner with Clinical Leadership to pilot and scale initiatives that elevate clinician satisfaction and deliver exceptional pet parent experiences.

Advocate for clinical teams by identifying technical and operational enhancements (analytics tools, dashboards, workflow improvements).
Establish global quality control standards, monitoring frameworks, and coaching systems to mitigate clinical risk and elevate care quality.

Founded in 2018, Airvet provides 24/7 access to video visits and chats with thousands of licensed veterinarians and pet care providers, delivered as a highly valued employee benefit to companies like Adobe, Manulife, Freshpet, Dayforce, and Coke Northeast.
Airvet is the #1 rated pet telemedicine app in the App Store, with over 7,300 reviews and a 4.9/5 star rating.
To date, Airvet has helped 250,000+ pet families in the United States and Canada.

This listing is sourced directly from Airvet Com's careers page and normalized into a canonical job model.