Wunderkind
Customer Success Manager, Publisher SaaS
New York · Senior
Sponsorship not specified$70k-$80kDetected 41 days ago
Google AnalyticsPerformance MarketingAccount ManagementCustomer SuccessCommunication
About the role
- We believe individuals should have the freedom to choose the kind of internet they want.
- An internet that fosters genuine relationships with brands.
- Customer Success Manager, PubSaaS Wunderkind is seeking a client-delight-obsessed Customer Success Manager for our Publisher SaaS team.
Responsibilities
- Own the relationship and ultimate success of a dedicated segment of Wunderkind's enterprise and strategic publishing clients, including initial onboarding, campaign execution, optimization, and retention
- Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
- Service as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
Requirements
- 3-4 years of direct experience in account management or customer success
- Strong technical skills or the ability to quickly learn technical concepts
- A deep understanding of the digital publisher ecosystem and/or experience working with digital publishers (examples: Conde Nast, Meredith, Time, Refinery29, Tribune, CNN, etc.)
- Demonstrated success in fast-paced and demanding tech or startup environments; you relish adversity and overcoming obstacles
- Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
- Elite communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
- Proactive and energetic attitude with the desire to be a key player on a results-oriented team
- Entrepreneurial spirit with a passion for the marketing technology space and a healthy dose of humility
- Proficient in Google Analytics, Adobe Analytics, and/or other analytics tools
Nice to have
- BA/BS degree plus experience related to digital media or digital advertising
Compensation
- The base salary range for this role is $70,000.00 to $80,000.00.
Company info
- Ensure that customers derive maximum value from their investments in Wunderkind and fully leverage our entire suite of services
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This listing is sourced directly from Wunderkind's careers page and normalized into a canonical job model.